Skip to main content

A Cross-cultural Analysis of ERP Implementation by US and Greek Companies

  • Chapter
ERP Systems and Organisational Change

Abstract

Enterprise Resource Planning (ERP) systems play an important role in integrating information and processes across departmental boundaries (Reimers, 2003; Klaus et al., 2000; Sankar et al., 2005). Organisations, especially in developing countries, have adopted these information systems extensively to overcome the limitations of fragmented and incompatible stand-alone and legacy systems (Huang and Palvia, 2001; Sharma et al., 2002; Robey et al., 2002). Even though the inherent appeal of ERP systems has not gone unnoticed in developing countries (Xue et al., 2005), ERP is still in its early stages in countries in Asia/Pacific, Latin America and Eastern Europe (Huang and Palvia, 2001; Rajapakse and Seddon, 2005).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

11.6 References

  • Allen D, Kern T, Havenhand M, (2002) ERP Critical Success Factors: An exploration of the Contextual Factors in Public Sector Institutions. Proceedings of the 35th Hawaii International Conference on System Sciences

    Google Scholar 

  • Al-Mashari M, Al-Mudimigh A, Zairi M, (2003) Enterprise resource planning: A taxonomy of critical factors. European Journal of Operational Research 146(2):352–364

    Article  MATH  Google Scholar 

  • Amin, N, Hinton M, Hall P, Newton M, Kayae R, (1999) A Study of Strategic and Decision-Making Issues in Adoption of ERP Systems Resulting from a Merger in the Financial Services Sector. 1st International Workshop on Enterprise Management Resource and Planning Systems (EMRPS), Venice, Italy:173–181

    Google Scholar 

  • Bingi P, Sharma M, Godla J, (1999) Critical Issues Affecting an ERP Implementation. Information Systems Management 16:3:7–8

    Article  Google Scholar 

  • Brown C, Vessey I, (1999) ERP Implementation Approaches: Toward a Contingency Framework. Proceedings of the International Conference on Information Systems:411–416

    Google Scholar 

  • Brown C, Vessey I, (2003) Managing the Next Wave of Enterprise Systems: Leveraging Lessons from ERP. MIS Quarterly Executive 2(1):65–77

    Google Scholar 

  • Davison R, (2002) Cultural Complications of ERP. Communications of the ACM 45:7:109–111

    Article  Google Scholar 

  • De Mooij M, (2000) The future is predictable for international marketers: Converging incomes lead to diverging consumer behavior. International Marketing Review 17(2):103–113

    Article  Google Scholar 

  • Dubé L, Paré G, (2003) Rigor in Information Systems Positivist Case Research: Current Practices, Trends, and Recommendations. MIS Quarterly 27(4):597–635

    Google Scholar 

  • Eisenhardt KM (1989) Building Theories from Case Study Research. The Academy of Management Review 14(4):532–550

    Article  Google Scholar 

  • Esteves J, Pastor J, (2000) Towards unification of critical success factors for ERP implementations. Proceedings of the 10th Annual Business Information Technology (BIT) Conference, Manchester, UK:44–52

    Google Scholar 

  • Esteves J, Pastor J, (2001) Enterprise resource-planning systems research: an annotated bibliography. Communications of the AIS 78:1–52

    Google Scholar 

  • Gargeya VB, Brady C, (2005) Success and failure factors of adopting SAP in ERP system implementation. Business Process Management Journal 11(5):501–516

    Article  Google Scholar 

  • Hofstede G, (1991) Culture and organisations: Software of the mind. London, UK: McGraw Hill

    Google Scholar 

  • Hofstede G, (2001) Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organisations across Nations. 2nd Ed., Sage Publications, London, England

    Google Scholar 

  • Holland C, Light B, (1999) Critical Success Factors Model for ERP Implementation. IEEE Software May/June:1630–1636

    Google Scholar 

  • Huang Z, Palvia P, (2001) ERP implementation issues in advanced and developing countries. Business Process Management Journal 7(3):276–84

    Article  Google Scholar 

  • Klaus H, Rosemann M, Gable GG, (2000) What is ERP?. Information Systems Frontiers 2(2):141–162

    Article  Google Scholar 

  • Lee A, (2000) Researchable Directions for ERP and Other New Information Technologies. MIS Quarterly 24(1):3–8

    Article  Google Scholar 

  • Liang H, Xue Y, Boulton WR, Byrd TA, (2004) Why Western vendors don’t dominate China’s ERP market?. Communications of the ACM 47(7):69–72

    Article  Google Scholar 

  • Maitland C, Bauer J, (2001) National level culture and global diffusion: The case of the Internet. In Charles Ess (Ed.), Culture, technology, communication: Towards an intercultural global villagew. Albany, NY: State University of New York Press:87–128

    Google Scholar 

  • Markus ML, Tannis C, (2000) The Enterprise Systems Experience — From Adoption to Success. In Framing the Domains of IT Research: Glimpsing the Future through the Past, R. W. Zmud (Ed.), Cincinnati, OH: Pinnaflex Educational Resources, Inc.

    Google Scholar 

  • Martinsons MG, (2004) ERP in China: One Package, Two Profiles. Communications of the ACM 47(7):65–68

    Article  Google Scholar 

  • Molla A, Loukis I, (2005). Success and Failure of ERP Technology Transfer: A Framework for Analyzing Congruence of Host and System Culture. Development Informatics Working Paper Series

    Google Scholar 

  • Motwani J, Akbul AY, Nidumolu V, (2005) Successful implementation of ERP systems: a case study of an international automotive manufacturer. International Journal of Automotive Technology and Management 5(4):375–386

    Article  Google Scholar 

  • Murray MG, Coffin GWA, (2001) Case Study Analysis of Factors for Success in ERP System Implementations. Proceedings of the Americas Conference on Information Systems, August 3–5, Boston, Massachusetts:1012–1018

    Google Scholar 

  • O’Kane JF, Roeber M, (2004) ERP Implementations and cultural influences: a case study. 2nd world conference on POM, Cancun, Mexico

    Google Scholar 

  • Parr A, Shanks G, (2000) A Model of ERP Project Implementation. Journal of Information Technology 15:289–303

    Article  Google Scholar 

  • Rajapakse J, Seddon PB, (2005) ERP Adoption in Developing Countries in Asia: A Cultural Misfit. Available at http://gebennehmen.de/PLAYOUGH/ERP_vs_Culture.pdf, accessed 12/10/07

    Google Scholar 

  • Reimers K, (2003) International Examples of Large-Scale Systems — Theory and Practice I: Implementing ERP Systems in China. Communications of the AIS 11(20):335–356

    Google Scholar 

  • Robey D, Ross J, Boudreau M, (2002) Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change. Journal of Management Information Systems 19(1):17–46

    Google Scholar 

  • Roseman M, Sedera W, Gable G, (2001) Critical Success Factors of Process Modeling for Enterprise Systems. Proceedings of the Americas Conference on Information Systems, August 3–5, Boston, Massachusetts:1128–1130

    Google Scholar 

  • Sankar CS, Raju PK, Nair A, Patton D, Bleidung N, (2005) Enterprise Information Systems and Engineering Design at Briggs & Stratton: K11 Engine Development. JITCAR, 7(1):21–38

    Google Scholar 

  • Sharma R, Palvia P, Salam AF, (2002) ERP Selection at Custom Fabrics. JITCA 4(2):45–59

    Google Scholar 

  • Soh C, Kien SS, Tay-Yap J, (2000) Enterprise Resource Planning: Cultural Fits and Misfits: Is ERP a Universal Solution?. Communications of the ACM 43(4):47–51

    Article  Google Scholar 

  • Somers TM, Nelson KG (2004) A taxonomy of players and activities across the ERP project life cycle. Information and Management 41:257–278

    Article  Google Scholar 

  • Sumner M, (2004) Enterprise Resource Planning. Pearson, Prentice Hall, Upper Saddle River, New Jersey

    Google Scholar 

  • Tatsiopoulos I, Panayiotou N, Kirytopoulos K, Tsitsiriggos K, (2003) Risk Management as a Strategic Issue for the Implementation of ERP Systems: A Case Study from the Oil Industry. International Journal of Risk Assessment and Management 4(1):20–35

    Article  Google Scholar 

  • Tsai W, Chien S. Hsu P, Leu J, (2005) Identification of critical failure factors in the implementation of enterprise resource planning (ERP) system in Taiwan’s industries. International Journal of Management and Enterprise Development 2(2):219–239

    Article  Google Scholar 

  • Umble E, Haft R, Umble M, (2003) Enterprise Resource Planning: Implementation Procedures and Critical Success Factors. European Journal of Operational Research 146(2):241–257

    Article  MATH  Google Scholar 

  • Veiga JF, Floyd S, Dechant K, (2001) Towards modelling the effects of national culture on IT implementation and acceptance. Journal of Information Technology 16(3):145–158

    Article  Google Scholar 

  • Xue Y, Liang H, Boulton WR, Snyder CA, (2005) ERP Implementation Failures in China: Case studies with Implications for ERP Vendors. International Journal of Production Economics 97(3):279–295

    Article  Google Scholar 

  • Yin R, (2003) Case Study Research: Design and Methods. Sage Publications, California

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2008 Springer-Verlag London Limited

About this chapter

Cite this chapter

Motwani, J., Akbulut, A.Y., Argyropoulou, M. (2008). A Cross-cultural Analysis of ERP Implementation by US and Greek Companies. In: Grabot, B., Mayère, A., Bazet, I. (eds) ERP Systems and Organisational Change. Springer Series in Advanced Manufacturing. Springer, London. https://doi.org/10.1007/978-1-84800-183-1_11

Download citation

  • DOI: https://doi.org/10.1007/978-1-84800-183-1_11

  • Publisher Name: Springer, London

  • Print ISBN: 978-1-84800-182-4

  • Online ISBN: 978-1-84800-183-1

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics