Training, manuals and user groups

Abstract

It is clear that training is essential for the efficient use of CAD: the technique is revolutionary and new to everyone. As a result the cost of training must be included in the budget together with the other costs of procuring and owning the system. Although the cost is highest at the beginning it will continue for as long as CAD/CAM is in use since new staff will need training when they arrive and new facilities provided by the CAD supplier will have to be learnt. How much resource is devoted to it will depend on individual circumstances so it is not possible to give any general guidance. However, one can indicate the consequences of not undertaking training. Even if a budget is allocated there is still the problem of finding time for training in a busy company. Since it does not produce immediate visible results it gets a low priority. It may be possible to link training with productivity by reporting gains appearing as a result of training. It can be done outside normal hours or when the work load is light. There are four types of training required which will be discussed in the following section.