Abstract
This paper reports and analyses a case where a Decision Support System (DSS) was used in a local government for the purpose of arriving at a decision on a complicated and politically infected issue the City Council despite years of effort had failed to sort out. It was assumed that a strict and open method would make the grounds for the decision clearer, and that people would accept a clearly motivated decision even though they personally preferred another solution. The project was also intended as a test of new methods for potential adoption into normal practices. The analysis shows mixed understanding of, and mixed belief in, the method. While generally happy with the project work, also this time the Council failed to make a decision as constituency concerns eventually overruled the rationality of the arguments in the decision making council. The case raises issues of both the potential for DSS in a political context and the nature of political decision making. In particular we conclude that DSS use has to be carefully crafted but swiftly executed, and more than a one-off effort as a change process is involved.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Danielson, M., Ekenberg, L.: A Method for Decision Support in e-Democracy. In: Proceedings of e-Challenges 2004, Vienna (October 2004)
Danielson, M.: A Method for Public Decision Support. In: ICIS SIG DSS Workshop, International Conference on Information Systems, Washington DC (December 2004)
Grönlund, Å.: eDemocracy: in search of tools and methods for effective participation. Journal of Multicriteria Decision Analysis (2003)
Holsapple, C.: Big Picture about DSS (2005), http://dssresources.com/interviews/holsapple/holsapple02112005.html
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Grönlund, Å. (2005). DSS in a Local Government Context – How to Support Decisions Nobody Wants to Make?. In: Wimmer, M.A., Traunmüller, R., Grönlund, Å., Andersen, K.V. (eds) Electronic Government. EGOV 2005. Lecture Notes in Computer Science, vol 3591. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11545156_7
Download citation
DOI: https://doi.org/10.1007/11545156_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-28466-6
Online ISBN: 978-3-540-31737-1
eBook Packages: Computer ScienceComputer Science (R0)