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Using Software Quality Characteristics to Measure Business Process Quality

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Business Process Management (BPM 2005)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 3649))

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Abstract

Organizations frequently use product based organizational perf-ormance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.

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References

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Author information

Authors and Affiliations

  1. Informatics Institute, Middle East Technical University, Inonu Bulvari, 06531, Ankara, Turkey

    A. Selcuk Guceglioglu & Onur Demirors

Authors
  1. A. Selcuk Guceglioglu
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  2. Onur Demirors
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Editor information

Editors and Affiliations

  1. Department of Mathematics and Computer Science, Technical University of Eindhoven, Den Dolech 2, 5612, Eindhoven, AZ, The Netherlands

    Wil M. P. van der Aalst

  2. CSE, University of New South Wales, Australia

    Boualem Benatallah

  3. Department of Information Engineering and Computer Science, University of Trento, Italy

    Fabio Casati

  4. IBM T.J. Watson Research Center, NY 10532, Hawthorne, USA

    Francisco Curbera

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© 2005 Springer-Verlag Berlin Heidelberg

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Guceglioglu, A.S., Demirors, O. (2005). Using Software Quality Characteristics to Measure Business Process Quality. In: van der Aalst, W.M.P., Benatallah, B., Casati, F., Curbera, F. (eds) Business Process Management. BPM 2005. Lecture Notes in Computer Science, vol 3649. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11538394_26

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  • DOI: https://doi.org/10.1007/11538394_26

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-28238-9

  • Online ISBN: 978-3-540-31929-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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