Abstract
In this study, we describe our experience in process improvement in a study of one of the foremost manufacturing firms in Turkey. The firm is faced with a large increase in its inventory of returned products. To arrive at solutions to the problem and suggest improvements in the system under consideration, we offer a three-phase methodology which consists of identifying all the sub-problems that lead to the main problem and then solving those sub-problems. Although their solution involves the use of well-known techniques, the uniqueness of the approach lies in offering a systematic methodology that unifies these techniques from different disciplines in a sequential and integrated fashion.
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Özkök, O., Pakdil, F., Çamlıca, F.B., Bektaş, T., Kara, İ. (2005). A Pathway for Process Improvement Activities in a Production Environment: A Case Study in a Rework Department. In: van der Aalst, W.M.P., Benatallah, B., Casati, F., Curbera, F. (eds) Business Process Management. BPM 2005. Lecture Notes in Computer Science, vol 3649. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11538394_23
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DOI: https://doi.org/10.1007/11538394_23
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-28238-9
Online ISBN: 978-3-540-31929-0
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