Abstract
A number of models of trust, particularly vis à vis ecommerce, have been proposed in the literature. While some of these models present intriguing insights, they all assume that trust is based on logical choice. Furthermore, while these models recognize the importance of the subject’s perception of reality in its evaluation, none of the proposed models have critically analyzed the nature of affective nature of perception, particularly in light of recent work in neurology and social psychology. This paper examines this concept of affect and then proposes a new, affect-based model in light of modern science. How this new model addresses previous shortcomings is demonstrated. Directions for future research are then proposed.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Austin, J.L.: How to Do Things with Words. Harvard University Press, Cambridge (1962)
Ba, S., Whinston, A.B., Zhang, H.: Building Trust in Online Markets through an Economic Incentive Mechanism. Decision Support Systems 35, 273–286 (2003)
Baier, A.: Trust and Antitrust. Ethics 96(2), 231–260 (1986)
Bechara, A., Damásio, A.R., Damásio, H., Anderson, S.: Insensitivity to future Consequences Following Damage to Human Prefrontal Cortex. Cognition 50, 7–12 (1994)
Bhattacharya, R., Devinney, T.: A Formal Model of Trust Based on Outcomes. Academy of Management Review 23(3), 459–472 (1998)
Bos, N., Olson, J., Gergle, D., Olson, G., Wright, Z.: Effects of Four Computer-Mediated Communications Channels on Trust Development. In: HICSS, pp. 135–140 (2002)
Brothers, L.: Friday’s Footprints. Oxford University Press, Oxford (1997)
Cacioppo, J.T., Berntson, G.G., Sheridan, J.G., McClintock, M.K.: Multilevel Integrative Analysis of Human Behavior: Social Neuroscience and the Complementing Nature of Social and Biological Approaches. Psychological Bulletin 126(6), 829–843 (2000)
Churchland, P.M.: Matter and Consciousness. MIT Press, Cambridge (1988)
Cushing, B.S., Carter, C.S.: Prior Exposure to Oxytocin Mimics the Effects of Social Contact and Facilitates Sexual Behavior in Females. Journal of Neuroendocrinology 11, 765–769 (1999)
Damasio, A.R.: The Feeling of What Happens: Body and Emotion in the Making of Consciousness. Harcourt, New York (1999)
Damasio, A.R.: Descartes’ Error: Emotion, Reason and the Human Brain. Quill, New York (2000)
Damasio, A.R.: Looking for Spinoza: Joy, Sorrow, and the Feeling Brain. Harcourt, New York (2003)
Darwin, C.: The Expression of the Emotions in Man and Animals. Philosophical Library, New York (1872)
Evans, D.: Emotion: The Science of Sentiment. Oxford University Press, Oxford (2002)
Fonlupt, P.: Perception and Judgment of Physical Causality Involve Different Brain Structures. Cognitive Brain Research 17, 248–254 (2003)
Fukuyama, F.: Trust: The Social Virtues and the Creation of Prosperity. The Free Press, New York (1995)
Gardner, H.: Multiple Intelligences. Basic Books, New York (1993)
Gefen, D., Karahanna, E., Straub, D.W.: Trust and TAM in Online Shopping: An Integrated Model. MIS Quarterly 27(1), 51–90 (2003)
Giddens, A.: The Consequences of Modernity. Stanford University Press, Stanford (1990)
Granovetter, M.S.: The Strength of Weak Ties. The American Journal of Sociology 78, 1360–1380 (1973)
Greenspan, S., Goldberg, D., Weimar, D., Basso, A.: Interpersonal Trust and Common Ground in Electronically Mediated Communication. In: Proceedings of the Conference on Computer Supported Cooperative Work 2000, pp. 251–260. ACM Press, New York (2000)
Hare, R.D., Quinn, M.J.: Psychopathy and Autonomic Conditioning. Journal of Abnornal Psychology 77, 223–235 (1971)
Hollnagel, E.: Is Affective Computing an Oxymoron? International Journal of Human-Computer Studies 59(1-2), 65–70 (2003)
Holtgraves, T., Ashley, A.: Comprehending Illocutionary Force. Memory and Cognition 29(1), 83–90 (2001)
Hudlicka, E.: To Feel or Not to Feel: The Role of Affect in Human–Computer Interaction. International Journal of Human-Computer Studies 59(1-2), 1–32 (2003)
Kuhn, T.: Structure of Scientific Revolution, 2nd edn. University of Chicago Press, Chicago (1970)
Lewicki, P.: Nonconscious Social Information Processing. Elsevier, Den Haag (1986)
Lewicki, P., Hill, T., Czyzewska, M.: Nonconscious Acquisition of Information. American Psychologist 47, 796–801 (1992)
McEvily, B., Perrone, V., Zaheer, A.: Trust as an Organizing Principle. Organization Science 14(1), 91–103 (2003)
McKnight, D.H., Chervany, N.L.: Trust and Distrust Definitions: One Bite at a Time. In: Falcone, R., Singh, M., Tan, Y.-H. (eds.) AA-WS 2000. LNCS (LNAI), vol. 2246, pp. 27–54. Springer, Heidelberg (2001)
McNeese, M.D.: New Visions of Human–Computer Interaction: Making Affect Compute. International Journal of Human-Computer Studies 59(1-2), 33–53 (2003)
Montgomery, A., Dolphin, L.: Is the Velocity of Light Constant in Time? June 30 (2004), downloaded from http://www.ldolphin.org/constc.shtml
Park, H.S., Levine, T.R., McCornack, S.A., Morrison, K., Ferrara, M.: How People Really Detect Lies. Communication Monographs 69, 144–157 (2002)
Pearce, W.B.: Trust in Personal Communication. Speech Monographs 41, 236–244 (1974)
Picard, R.: Affective Computing: Challenges. International Journal of Human-Computer Studies 59(1-2), 55–64 (2003)
Platek, S.M., Burch, R.L., Panyavin, I.S., Wasserman, B.H., Gallup Jr., G.G.: Reactions to Children’s Faces: Resemblance Matters More for Males than Females. Evolution and Human Behavior 23(3), 159–166 (2002)
Roes, F.L., Raymond, M.: Belief in Moralizing Gods. Evolution and Human Behaviour 24, 126–135 (2003)
Rogers, E.: The diffusion of Innovation, 4th edn. The Free Press, New York (1996)
Thorndike, E.L.: Intelligence and its Uses. Harper’s Magazine 140, 227–235 (1920)
Waskan, J.A.: Intrinsic Cognitive Models. Cognitive Science 27, 259–283 (2003)
Wiedenbeck, S., Davis, S.: The Influence of Interaction Style and Experience on User Perceptions of Software Packages. International Journal of Human–Computer Studies 46, 563–587 (1997)
Weirich, D., Sasse, M.A.: Pretty Good Persuasion: A First Step Towards Effective Password Security in the Real World. In: NSPW 2001, pp. 137–143. ACM Press, New York (2002)
Winograd, T., Flores, F.: Understanding Computers and Cognition. Addison Wesley, New York (1986)
Winograd, T.: Forward. In: Wrathall, M., Malpas, J. (eds.) Heidegger, Coping and Cognitive Science, vol. 1. MIT University Press, Cambridge (2000)
Woods, W.J., Binson, D.: Gay bathhouses and public health policy. Hawthorne Press, Binghamton (2003)
Zak, P.J.: Trust, June 9 (2003), Retrieved from http://faculty.egu.edu/~zakp/publications/CAPCOTrust.pdf
Zheng, J., Neinott, E., Bos, N., Olson, J.S., Olson, G.M.: Trust Without Touch: Jumpstarting Long-Distance Trust with Initial Social Activities. In: HICSS, pp. 141–146 (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2005 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Hassell, L. (2005). Affect and Trust. In: Herrmann, P., Issarny, V., Shiu, S. (eds) Trust Management. iTrust 2005. Lecture Notes in Computer Science, vol 3477. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11429760_10
Download citation
DOI: https://doi.org/10.1007/11429760_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-26042-4
Online ISBN: 978-3-540-32040-1
eBook Packages: Computer ScienceComputer Science (R0)