Abstract
One of the more important, and certainly less desirable features of managers is that they often have to deliver bad news: the company is merging with a rival, finance is being out-sourced, a new ethnic and gender affirmative action policy is being or not being (depending on your view) implemented. The question is how to deliver the message such that it maximises the listener’s attitude change.
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© 2004 Adrian Furnham
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Furnham, A. (2004). Delivering bad news. In: Management and Myths. Palgrave Macmillan, London. https://doi.org/10.1057/9781403990037_13
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DOI: https://doi.org/10.1057/9781403990037_13
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-4039-2204-5
Online ISBN: 978-1-4039-9003-7
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