Benchmarking in Practice
The WAITRO study was methodologically complex because the practices of 60 RTOs were being compared with each other. All the practices for a sub-process were grouped together on the basis of their essential similarities. It would have been much easier if the exercise had been done for a particular RTO with a clear idea of what was to be bench-marked. In the case of the WAITRO study all the 60 RTOs would have their own specific characteristics. The practices had to be compared and the best practices had to be benchmarked, therefore, on an abstract level with a common denominator for all the RTOs. The effectiveness of RTO services for clients was chosen as a common denominator in the WAITRO study.
KeywordsInformation Flow Funded Project Research Proposal Industry Association Internal Audit
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