The Process: From Priorities to Levers

Abstract

As soon as the priorities have been identified, the question arises as to how to modify the strategy of intelligent actors, how to bring them to make other choices, to find solutions that are acceptable to them. This question is at the heart of the problematic of change, and all those who have had to manage the real and fundamental transformation of an organisation have had to confront it. Technical, administrative or even financial problems always find solutions. It is rare for them to represent major obstacles. But those that are commonly known as ‘human problems’ in everyday language, and which are in fact problems of organisation, are far more difficult to overcome.