Abstract
The construct of engagement in an organizational setting has been a subject of study and practice for at least 25 years, with Kahn (1990) introducing the notion that engagement impacted discretionary effort and therefore productivity and the Gallup organization (Buckingham & Coffman 1999 developing the, now widely used, Gallup Q12 Engagement Questionnaire).
‘Perhaps the reason engagement has garnered so much attention lies in its dual promise of enhancing both individual well-being and organizational performance’ Truss et al. (2014: Introduction).
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© 2016 Ali Qassim Jawad and William Scott-Jackson
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Jawad, A.Q., Scott-Jackson, W. (2016). Engagement: What Is It?. In: Redefining Well-Being in Nations and Organizations. Palgrave Macmillan, London. https://doi.org/10.1057/9781137572455_3
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DOI: https://doi.org/10.1057/9781137572455_3
Publisher Name: Palgrave Macmillan, London
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