Abstract
Suppose you are the owner of an auto recycling operation that buys junk cars and resells their used parts to a variety of customers. Your current state problem challenge relates to having a high return rate of these parts due to retail customers not really knowing specific information about their cars. That is, individuals or body shops are buying replacement parts, but their insurance companies require more information before they are willing to settle claims. If the replacement parts do not fit for the regular customer and/or insurance companies will not pay, parts are frequently returned, and the money paid back for returns reduces the profit for your company.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Notes
T. R. Harvey, W. Bearley, and S. Corkrum (1999). The Practical Decision Maker: A Handbook for Decision Making and Problem Solving in Organizations. R. L. Education, pp. 43–45.
S. G. Isaksen, K. B. Dorval, and D. J. Treffinger (2011). Creative Approaches to Problem Solving: A Framework for Innovation and Change. 3rd ed. Sage, pp. 119–120.
John Adair (2010). Decision Making and Problem Solving Strategies. Kogan Page, pp. 18–24.
T. Daniel Couger (1995). Creative Problem Solving and Opportunity Finding. Boyd & Fraser Publishing, pp. 118–122. Harvard Business Essentials: Decision Making: 5 Steps to Better Results (2006). Harvard Business School Press, pp. 46–51.
S. G. Isaksen, K. B. Dorval, and D. J. Treffinger (2011). Creative Approaches to Problem Solving: A Framework for Innovation and Change. 3rd ed. Sage, p. 32.
Robert F. Mager, and Peter Pipe (1997). Analyzing Performance Problems: Or You Really Oughta Wanna. 3rd ed. Center for Effective Performance, p. 5.
Tony Proctor (2014). Creative Problem Solving for Managers: Developing Skills for Decision Making and Innovation. 2nd ed. Routledge, p. 38.
Gerald J. Puccio, Mary C. Murdock, and M. Mance (2007). Creative leadership: Skills that Drive Change. Sage, p. 36.
William J. Altier (1999). The Thinking Manager’s Toolbox: Effective Process for Problem Solving and Decision Making. Oxford University Press, p. 44.
Robert A. Harris (2002). Creative Problem Solving: A Step-by-Step Approach. Pyrczak Publishing.
Tim Hurson (2008). Think Better (Your Company’s Future Depends on it…and so does Yours). McGraw-Hill, pp. 180–184.
C. H. Kepner, and B. B. Tregoe (1965). The Rational Manager. McGraw-Hill, pp. 122–123.
Robert A. Harris (2002). Creative Problem Solving: A Step-by-Step Approach. Pyrczak Publishing, pp. 47–49.
S. G. Isaksen, K. B. Dorval, and D.J. Treffinger (2011). Creative Approaches to Problem Solving: A Framework for Innovation and Change. 3rd ed. Sage, p. 120.
Tony Proctor (2014). Creative Problem Solving for Managers: Developing Skills for Decision Making and Innovation. 2nd ed. Routledge, pp. 258–285.
Tony Proctor (2014). Creative Problem Solving for Managers: Developing Skills for Decision Making and Innovation. 2nd ed. Routledge, p. 262.
Tim Hurson (2008). Think Better (Your Company’s Future Depends on it… and so does Yours). McGraw-Hill, pp. 180–184.
S. G. Isaksen, K. B. Dorval, and D.J. Treffinger (2011). Creative Approaches to Problem Solving: A Framework for Innovation and Change. 3rd ed. Sage, pp. 122–123.
Gerald J. Puccio, Mary C. Murdock, and M. Mance (2007). Creative leadership: Skills that Drive Change. Sage Publications, pp. 163–165.
Tim Hurson (2008). Think Better (Your Company’s Future Depends on it… and so does Yours). McGraw-Hill, p. 181.
T. Daniel Couger (1995). Creative Problem Solving and Opportunity Finding. Boyd & Fraser Publishing, p. 275.
Tony Proctor (2014). Creative Problem Solving for Managers: Developing Skills for Decision Making and Innovation. 2nd ed. Routledge, p. 260.
T. Daniel Couger (1995). Creative Problem Solving and Opportunity Finding. Boyd & Fraser Publishing, pp. 282–285.
Tony Proctor (2014). Creative Problem Solving for Managers: Developing Skills for Decision Making and Innovation. 2nd ed. Routledge, pp. 266–267.
William J. Altier (1999). The Thinking Manager’s Toolbox: Effective Process for Problem Solving and Decision Making. Oxford University Press, pp. 43–78.
Tony Proctor (2014). Creative Problem Solving for Managers: Developing Skills for Decision Making and Innovation. 2nd ed. Routledge, p. 273.
Tony Proctor (2014). Creative Problem Solving for Managers: Developing Skills for Decision Making and Innovation. 2nd ed. Routledge.
Michael J. Hicks (2004). Problem Solving and Decision Making: Hard, Soft and Creative Approaches. 2nd ed. Thompson Publishing, pp. 175–176.
Tim Hurson (2008). Think Better (Your Company’s Future Depends on it… and so does Yours). McGraw-Hill, pp. 217–232.
J. K. Pinto (2013). Project Management: Achieving Competitive Advantage. 3rd ed. Boston, MA: Pearson, pp. 158–160. Robert H. Vaughn (2007). Decision Making and Problem Solving in Management. 3rd ed. Crown Custom Publishing, pp. 18–22.
J. K. Pinto (2013). Project Management: Achieving Competitive Advantage. 3rd ed. Boston, MA: Pearson.
Copyright information
© 2016 Thomas N. Martin
About this chapter
Cite this chapter
Martin, T.N. (2016). Choosing a Solution Set. In: Smart Decisions. Palgrave Macmillan, New York. https://doi.org/10.1057/9781137537003_5
Download citation
DOI: https://doi.org/10.1057/9781137537003_5
Publisher Name: Palgrave Macmillan, New York
Print ISBN: 978-1-349-57253-3
Online ISBN: 978-1-137-53700-3
eBook Packages: Business and ManagementBusiness and Management (R0)