Organizational Trust

Abstract

Organizational trust is another important component in the fairness paradigm, because trustworthiness is one of the important exchange components in any model of organizational justice. Fulmer and Gelfan (2012) opined that research on trust at the organizational level, especially on inter-organizational trust, is a thriving area. The social exchange theory serves as the main theoretical perspective for understanding the underlying process of trust at this level as it does for trust at the individual and team levels. For example, to the extent that human resources management indicates commitment and support, employees are more likely to trust the organization. Fulmer and Gelfan defined trust in an organization at the individual level as a psychological state comprising willingness to accept vulnerability based on positive expectations of an organization.