From Business Letters to Emails: How Practitioners Can Shape Their Own Forms of Communication More Efficiently

  • Franca Poppi
Part of the Communicating in Professions and Organizations book series (PSPOD)


The last few years have witnessed dramatic changes in technology, which, in turn, have permanently altered the way information and expertise are disseminated. Nowadays people and organizations around the world are connected to other people and organizations by means of electronic media, which create the necessary conditions for a rapid sharing of knowledge and information. While in the past knowledge itself was considered to be synonymous with power, in the 21st-century it is rather the quick and efficient retrieval and exchange of knowledge and information that provides parties with an edge in transactions, especially those of a business nature.


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© Franca Poppi 2016

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  • Franca Poppi

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