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‘But How Often Does This Happen?’: Problem Reducing Responses by Coaches in Email Counselling

  • Joyce Lamerichs
  • Wyke Stommel
Chapter

Abstract

This chapter explores the interactional dynamics of email counselling from a conversation analytic (CA) perspective. The conceptual apparatus of CA has been successfully applied to study turn-taking and the sequential placement of email messages (cf., Stommel, 2012; Stommel & Van der Houwen, forthcoming; Vayreda & Antaki, 2009), as well as the ways in which accountability is managed in online talk to do with health (cf., Guise, Widdicombe, & McKinlay, 2007; Lamerichs & Te Molder, 2003). Participants’ interactional concerns in email counselling are therefore treated as an empirical matter and not a priori different from speakers’ orientations in spoken interaction.

Keywords

Telephone Counselling Conversation Analytic Online Support Group Wrong Message Qualitative Health Research 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Recommended reading

  1. • Stommel, W., & Lamerichs, J. (2014). Communication in online support groups: advice and beyond. In H. Hamilton & W.S. Chou (Eds.), Handbook of Language & Health Communication (pp. 191–211). New York: Routledge.Google Scholar

Copyright information

© Joyce Lamerichs and Wyke Stommel 2016

Authors and Affiliations

  • Joyce Lamerichs
  • Wyke Stommel

There are no affiliations available

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