Abstract
The previous chapter provided the contextual and theoretical background of IT/BPO organisations, indicating the importance for these organisations of achieving sustained performance. It did so through the theoretical lenses of TCE, RBV, human capital theory, neo-human capital theory, quality management systems and market-based learning. This chapter focuses specifically on the role of human capital management as part of HPWS. In doing so, it identifies nine themes for future research.
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© 2015 Vijay Pereira and Ashish Malik
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Pereira, V., Malik, A. (2015). The Role of Human Capital Management in Firm Performance and Change. In: Human Capital in the Indian IT/BPO Industry. Palgrave Studies in Global Human Capital Management. Palgrave Macmillan, London. https://doi.org/10.1057/9781137481528_3
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DOI: https://doi.org/10.1057/9781137481528_3
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-50288-2
Online ISBN: 978-1-137-48152-8
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