What feelings or thoughts arise when you see the word “servant”? When I ask service providers, I frequently get negative reactions based on concepts of servitude and demeaning work. Yet, the definition of “servant” is someone who provides a service or serves in the employment of a person or enterprise. The president of the US and other world leaders are servants. What’s demeaning about that?
KeywordsService Provider Servant Leadership Airline Industry Customer Experience Service Enterprise
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