Abstract
Measuring the performance of a public firm is both a complex and necessary task. It is complex because the objectives of a public firm, which according to its performance ought to be assessed, are many and often conflicting. It is necessary because a rigorous and objective evaluation of public firms’ performance is the most obvious escape from debates that are all too often passionate. It is also needed because such a study can be used to grasp the factors contributing to the performance, including the regulatory setting, the organizational status, and the market structure. Finally, a study of good performance can be used by public managers and by public authorities as a pragmatic and pedagogical tool towards improvement in monitoring and resource use.
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© 2014 Marija Đorđević, Mirko Vujošević, and Vladeta Petrović
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Đorđević, M., Vujošević, M., Petrović, V. (2014). Measuring Service Performances of the Public Enterprise PTT “SERBIA”. In: Jakšić, M.L., Rakočević, S.B., Martić, M. (eds) Innovative Management and Firm Performance. Palgrave Macmillan, London. https://doi.org/10.1057/9781137402226_15
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DOI: https://doi.org/10.1057/9781137402226_15
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