Finance and Call Centres

Abstract

In 2007, at the start of the global financial and economic crisis, around 4.2 million persons (headcount) or 3.5 per cent of the private-sector workforce were employed in the EU27’s finance sector, which comprised banking and insurance services and financial intermediation. Of this total, about 3,260,000 or 78 per cent worked in the banking sector and 940,000 (22 per cent) in insurance. In 2007 in the 13 countries scrutinized, 2.9 million worked in banks and nearly 840,000 in insurance firms; in the ten countries where we can use Wagelndicator data, these numbers were 1,980,000 and 630,000, respectively (authors’ calculations based on Eurostat data and CEA 2011¹).