Abstract
Process innovation is a chain of activities designed to reduce the cost and time of manufacturing a product or delivering a service with the desired quality and competitive advantage. The most challenging issue in process innovation and improvement is identifying the redundancies in the manufacturing or services delivery process and eliminating them to reduce the cost and time involved in the process of generating the final output. Therefore, it is essential for managers to understand the process at work and find a critical path to optimize the time and cost of carrying out an innovation. The relevant executives can design an efficient process to improve workable ideas that will make a real difference to the organization as they move the innovation into the marketplace. This chapter discusses the capabilities and competencies of companies in carrying out process innovation and value chain management, and analyzes the process outcome and focus. The chapter also addresses various issues referring to managing process improvements, and developing an innovation value chain.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Ahmed, J. U. (1996), Modern approaches to product reliability improvement, International Journal of Quality & Reliability Management, 13(3), 27–41.
Anderson, J. and Billou, N. (2007), Serving the world’s poor: Innovation at the base of the economic pyramid, Journal of Business Strategy, 28(2), 14–21.
Bala, V. and Green, J. (2007), Charge what your products are worth, Harvard Business Review, 85(9), 22–25.
Barua, A. and Whinston, A. B. (1998), Decision support for managing organizational design dynamics, Decision Support Systems, 22(1), 45–58.
Berger, C, Moslem, K., Piller, R, and Reichwald, R. (2005), Co-designing modes of cooperation at the customer interface: Learning from exploratory research, European Management Review, 2 (1), 70–87.
Blenko, M. W., Mankins, M. C, and Rogers, R (2010), The decision driven organization, Harvard Business Review, 88(6), 54–61.
Camarero, C. (2007), Relationship orientation or service quality: What is the trigger of performance in financial and insurance services? The International Journal of Bank Marketing, 25(6), 406–426.
Cardy, R. L. and Selvaraj, T. T. (2006), Competencies: Alternative frameworks for competitive advantage, Business Horizon, 49(3), 235–245.
Cedergren, S., Wall, A., and Norstorm, C. (2010), Evaluation of performance in a product development context, Business Horizons, 53(4), 359–369.
Chang, T. Z., Mehta, R., Chen, S. J., Polsa, P., and Mazur, J. (1999), The effects of market orientation on effectiveness and efficiency: The case of automotive distribution channels in Finland and Poland, Journal of Services Marketing, 13 (4-5), 407–418.
Chan, K. W. and Mauborgne, R. A. (1999), Creating new market space, Harvard Business Review, 77(1), 83–93.
Chesbrough, H. W. (2002), Making sense of corporate venture capital, Harvard Business Review, 80(3), 90–99.
Christensen, C. M., Raynor, M. E., and Verlinden, M. C. (2001), Skate to where the money will be, Harvard Business Review, 79(10), 72–80.
Crittenden, W. R and Crittenden, V L. (2009), Building a capable organization: The eight levers of strategy implementation, Business Horizon, 51(4), 301–309.
Dewhurst, M., Hancock, B., and Ellsworth, D. (2013), Redesigning knowledge work, Harvard Business Review, 91(1), 58–64.
Draper, A. K., Hewitt, G., and Rifkin, S. (2010), Chasing the dragon: Developing indicators for the assessment of community participation in health programs, Social Science and Medicine, 71(6), 1102–1109.
Dyer, J. H. (1994), Dedicated assets: Japan’s manufacturing edge, Harvard Business Review, 72(6), 174–178.
Edmondson, A. C. (2008), The competitive imperative of learning, Harvard Business Review, 86(7), 60–67.
Esko, S., Zeromskis, M., and Hsuan, J. (2013), Value chain and innovation at the base of the pyramid, South Asian Journal of Global Business Research, 2 (2), 230–250.
Fine, C. H., Vardan, R., Pethick, R., and El-Hout, J. (2002), Rapid-response capability in value-chain design, Sloan Management Review, 43(2), 69–75.
Ganesan, S. (1994), Determinants of long term orientation in buyer-seller relationships, Journal of Marketing, 58(2), 1–19.
Garvin, D. and M. Roberto (2001), What you don’t know about making decisions? Harvard Business Review, 79(8), 108–116.
Ghandour, A. R, Swartz, P., Grenek, H. M., and Roberts, E. B. (2004), E-business transformation vial alliance clusters, Technology Analysis and Strategic Management, 16(4), 435–455.
Gills, C. and de Bettignies, J. E. (2003), Corporate Venture Capital: The Upside of Failure and Competition for Talent, Centre for Economic Policy Research, CEPR Discussion Paper # 4139.
Gompers, P. A. (2002), Corporations and the financing of innovation: The corporate venturing experience, Economic Review (Federal Reserve Bank of Atlanta), 87(4), 1–17.
Gosling, J. and Mintzberg, H. (2003), The five minds of a manager, Harvard Business Review, 81(11), 54–63.
Grosse, C. U. (2011), Global Managers’ perceptions of cultural competence, Business Horizons, 54(4), 307–311.
Heiko, G., Regine, K., and Elgar F. (2008), Exploring the effect of cognitive biases on customer support services, Creativity and Innovation Management, 17(1), 58–70.
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E. Jr., and Schlesinger, L. A. (1994), Putting the service-profit chain to work, Harvard Business Review, 72(3), 164–174.
Jaspers, F. and Ende, J. (2006), The organizational form of vertical relationships: Dimensions of integration, Industrial Marketing Management, 35(7), 819–828.
Johnson, G., Yip, G. S., and Hensmans, M. (2012), Achieving successful strategic transformation, Sloan Management Review, 53(3), 25–32.
Jones, G. R. (2007), Organizational Theory Design and Change, 5th Edition, Prentice Hall, Upper Saddle River, NJ.
Lee, H. C, Lee, J. M., and Seo, J. H. (2011), Design and improvement of product using intelligent function model based cost estimating, Expert Systems with Applications, 38(4), 3131–3141.
Macmillan, I. C, Block, Z., and Narasimha, S. P. N. (1986), Corporate venturing alternatives, obstacles encountered and experience effect, Journal of Business Venturing, 1(2), 171–191.
Maguire, S., Koh, S. C. L., and Huang, C. (2006), Managing customer satisfaction through efficient listening tools: An evaluation of best practice in four world-class companies, International Journal of Services and Operations Management, 2(1), 22–41.
Malhotra, D., Ku, G., and Mumighan, J. K. (2008), When winning is everything, Harvard Business Review, 86(5), 78–86.
Markahm, S. K., Gentry, S. T, and Hume, D. (2005), Strategies and tactics for external corporate venturing, Research Technology Management, 48(2), 49–59.
Markides, C. C. (1999), Dynamic view of strategy, Sloan Management Review, 40(3), 55–63.
Mascarenhas, B., Baveja, A., and Jamil, M. (1998), Dynamics of core competencies in leading multinational companies, California Management Review, 40(4), 117–132.
Maylor, H. (2001), Assessing the relationship between practice changes and process improvement in new product development, Omega, 29(1), 85–96.
Moores, T. T. (2010), Organizational performance under conditions of vulnerability: A multi-agent perspective, Expert Systems with Applications, 37(4), 3111–3117.
Nagel, T. T. and Holden, R. K. (2002), Strategy and tactics of pricing, Journal of Revenue & Pricing Management, 1 (2002), 286–287.
Normann, R. and Ramirez, R. (1993), From value chain to value constellation-designing interactive strategy, Harvard Business Review, 71(4), 65–77.
Peck, H. (2006), Reconciling supply chain vulnerability, risk and supply chain management, International Journal of Logistics, 9(2), 127–142.
Pires, G. D., Stanton, J., and Rita, P. (2006), The internet, consumer empowerment and marketing strategies, European Journal of Marketing, 40(9-10), 936–949.
Porter, M. E. (1985), Competitive Advantage: Creating and Sustaining Superior Performance, Free Press, New York, NY.
Prajogo, D. I., McDermott, P., and Goh, M. (2008), Impact of value chain activities on quality and innovation, International Journal of Operations & Production Management, 28(7), 615–635.
Rajagopal (2007), Optimising franchisee sales and business performance, Journal of Retail and Leisure Property, 6(4), 341–360.
Rajagopal (2008), Dynamics of buyer-supplier co-dependency for optimizing functional efficiency, International Journal of Services and Operations Management, 4(4), 399–416.
Reichheld, F. F. and Sasser, W. E. (1990), Zero defections: Quality comes to services, Harvard Business Review, 68(5), 105–111.
Rothwell, R. (1992), Successful industrial innovation: Critical factors for the 1990s, R&D Management, 22(3), 221–239.
Rowland, P. and Parry, K. (2009), Consensual commitment: A grounded theory of the meso-level influence of organizational design on leadership and decisionmaking, The Leadership Quarterly, 20(4), 535–553.
Schoemaker, P.J. H., Krupp, S., and Howland, S. (2013), Strategic leadership: The essential skills, Harvard Business Review, 91(1), 131–134.
Seiden, L. and MacMillan, I. C. (2006), Manage customer-centric innovation systematically, Harvard Business Review, 84(4), 108–116.
Smith, W., van Bruggen, G. H., and Wierenga, B. (2002), Building Stronger Channel Relationship though Information Sharing, Discussion Paper, 235, Erasmus Research Institute of Management, 1–62.
Sorrentino, M. and Williams, M. L. (1995), Relatedness and corporate venturing: Does it really matter? Journal of Business Venturing, 10(1), January, 59–73.
Suarez, F. F. and Lanzolla, G. (2005), The half truth of first mover advantage, Harvard Business Review, 83(4), 121–127.
Squire, B., Cousins, P. D. and Brown, S. (2005), Collaborating for customization: an extended resource-based view of the firm, International Journal of Productivity and Quality Management, 1 (1-2), 8–25.
Sykes, H. B. (1986), The anatomy of a corporate venturing program: Factors influencing success, Journal of Business Venturing, 1(3), 275–293.
Talaulicar, T., Grandei, J., and Werder, A. (2005), Strategic decision making in start-ups: The effect of top management team organization and processes on speed and comprehensiveness, Journal of Business Venturing, 20(4), 519–541.
Tegarden, D. P. and Sheetz, S. D. (2003), Group cognitive mapping: a methodology and system for capturing and evaluating managerial and organizational cognition, Omega, 31(2), 113–125.
Tidd, J. and Barnes, S. (2000), Spin-in or spin-out? Corporate venturing in life sciences, International Journal of Entrepreneur ship and Innovation, 1(2), 109–116.
Trkman, P., Stemberger, M. I., Jaklic, J. and Ales, G. (2007), Process approach to supply chain integration, Supply Chain Management: An International Journal, 12(2), 116–128.
Ulrich, D. and Smallwood, N. (2004), Capitalizing on capabilities, Harvard Business Review, 82(6), 119–127.
Wakefield, K. L. and Inman, J. J. (2003), Situational price sensitivity: The role of consumption occasion, social context and income, Journal of Retailing, 79(4), 199–212.
Werther, W. B. and Kerr, J. L (1995), The shifting sands of competitive advantage, Business Horizons, 38(3), 11–17.
Author information
Authors and Affiliations
Copyright information
© 2014 Rajagopal
About this chapter
Cite this chapter
Rajagopal (2014). Process Innovation and Value Chain Management. In: Architecting Enterprise. Palgrave Macmillan, London. https://doi.org/10.1057/9781137366788_5
Download citation
DOI: https://doi.org/10.1057/9781137366788_5
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-47427-1
Online ISBN: 978-1-137-36678-8
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)