Abstract
Crisis Chat (accessible atwww.crisischat.org) is a program of CONTACT USA, a national membership-based organization whose membership includes over 50 crisis centres in 20 states across the country. Until 2010 its mission had been to provide leadership and support to centres that provide helpline services to people in crisis or need. In 2010, one of CONTACT USAs centres, CONTACT Lifeline, a program of Family and Children’s Service of the Capital Region in Albany, NY, brought the concept of online emotional support via chat services to the attention of our national organization as a means to reach out to underrepresented populations who may not be comfortable with talking with someone over the telephone.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Pew Research Center, Internet and Amercian Life Project (2013) Accessed 12 May 2013 http://www.pewinternet.org/Static-Pages/Data-Tools/ Get-the-Latest-Statistics.aspx
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Copyright information
© 2013 Mary Drexler
About this chapter
Cite this chapter
Drexler, M. (2013). Crisis Chat: Providing Chat-Based Emotional Support. In: Mishara, B.L., Kerkhof, A.J.F.M. (eds) Suicide Prevention and New Technologies. Palgrave Macmillan, London. https://doi.org/10.1057/9781137351692_8
Download citation
DOI: https://doi.org/10.1057/9781137351692_8
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-137-35171-5
Online ISBN: 978-1-137-35169-2
eBook Packages: Palgrave Social Sciences CollectionSocial Sciences (R0)