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The Thinking Path

  • Alexander Caillet

Abstract

The CEO of a bottling company toured a plant whose employees were demoralized. The tour proved extremely successful, and the CEO’s approval of what he saw generated a visible lift of mood. Once the CEO had departed, the plant manager addressed the employees: “The boss really liked what he saw. He said it was the best he had ever seen. But why did you have the order of the products reversed in the coolers? It was embarrassing!” The employees’ mood instantly slumped.

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Copyright information

© Christine Wahl, Clarice Scriber, and Beth Bloomfield 2013

Authors and Affiliations

  • Alexander Caillet

There are no affiliations available

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