Abstract
Institutional abuse in the form of neglect, mistreatment and loss of dignity is a global problem. As populations grow older, it has become an increasingly important issue for governments in over 25 countries (CNPEA 2009). In the United Kingdom alone, there are around 6,000 registered care homes providing care for over 400,000 older people, and demand continues to grow (Laing and Buisson 2009). At the same time, abuse has been a significant problem in UK care homes. During 20092010, 400 regulated adult care services in England were rated as poor, with 34 care homes and 8 staffing agencies being forcibly shut down and 39 care homes closing voluntarily (CQC 2010a). Abuses related to unsafe management of medicine, lack of medical or nursing care, sanitation and insufficient staff training. A fundamental challenge is how to develop practices that enable the provision of residential care that can safely meet the individual needs of residents.
This chapter is a shortened and adapted version of the paper Burns, D., Hyde, P. and Killett. A. (forthcoming) Wicked problems or wicked people? Reconceptualising institutional abuse. Sociology of Health and Illness doi: 10.1111/j.1467-9566.2012.01511.x published by Wiley Blackwell.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Bennett, G., Kingston, P., and Penhale, B. (1997) The Dimensions of Elder Abuse: Perspectives for Practitioners. Basingstoke: Macmillan.
Cantley, L. (2001) Understanding people in organisations, in Cantley, L. (Ed.) A Handbook of Dementia Care. Milton Keynes: Open University Press, pp. 220–239.
Canadian Network for the Prevention of Elder Abuse. (2009) In The News. http://www.cnpea.ca/senior_abuse_in_the_news.htm (last accessed June 13, 2012).
Care Quality Commission (CQC) (2010a) The State of Care 2009/10. London: Care Quality Commission.
Conklin, J. (2006) Dialogue Mapping: Building Shared Understanding of Wicked Problems. West Sussex, England: Wiley & Sons.
CQC. (2010b) Guidance about Compliance: Summary of Regulations, Outcomes and Judgement Framework. London: Care Quality Commission.
Department of Health and Home Office. (2000) No Secrets: Guidance on Developing and Implementing Multi-Agency Policies and Procedures to Protect Vulnerable Adults from Abuse. London: Department of Health.
Dixon, J., Manthorpe, J., Biggs, S., Mowlam, A., Tinker, A., and McCreadie, C. (2010) Defining elder mistreatment: reflections on the United Kingdom study of abuse and neglect of older people, Aging and Society, 30, 3, 403–420.
Eisenhardt, K. and Graebnor, M. (2007) Theory building from cases: opportunities and challenges, Academy of Management Journal, 50, 1, 25–32.
Goffman, E. (1961) Asylums: Essays on the Social Situation of Mental Patients and Other Inmates. New York: Anchor Books.
Grint, K. (2005) Problems, problems, problems: the social construction of ‘leadership’, Human Relations, 58, 11, 1467–1494.
Killett, A., Burns, D., Hyde, P., Poland, F., Gray, R., and Kenkmann, A. (2011) Organisational Dynamics of Respect and Elder Care. A report prepared for the Department of Health and Comic Relief. London: Department of Health.
Laing and Buisson. (2009) Occupied places in April 2009. Care of Elderly People: UK Market Survey 2009. London: Laing & Buisson.
Lee-Treweek, G. (1997) Women, resistance and care: an ethnographic study of nursing auxiliary work, Work, Employment and Society, 11, 1, 47–63.
Rittel, H. and Webber, M. (1973) Dilemmas in a general theory of planning, Policy Sciences, 4, 155–169.
Teeri, S., Leino-Kilpi, H., and Välimäki, M. (2006) Long-term nursing care of elderly people: Identifying ethically problematic experiences among patients, relatives and nurses in Finland. Nursing Ethics, 13, 2, 116–129.
Walshe, K. and Higgins, J. (2002) The use and impact of inquiries in the NHS. British Medical Journal, 325, 895–900.
Wiener, C.L. and Kayser-Jones, J. (1990) The uneasy fate of nursing home residents: an organizational-interaction perspective, Sociology of Health and Illness, 12, 1, 84–104.
Editor information
Editors and Affiliations
Copyright information
© 2013 Diane Burns, Paula Hyde and Anne Killett
About this chapter
Cite this chapter
Burns, D., Hyde, P., Killett, A. (2013). Reconceptualizing Institutional Abuse: Formulating Problems and Solutions in Residential Care. In: Keating, M.A., McDermott, A.M., Montgomery, K. (eds) Patient-Centred Health Care. Organizational Behaviour in Health Care. Palgrave Macmillan, London. https://doi.org/10.1057/9781137308931_4
Download citation
DOI: https://doi.org/10.1057/9781137308931_4
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-45622-2
Online ISBN: 978-1-137-30893-1
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)