Abstract
As we outlined in the previous chapter, the first stage in the development of World-Class Manufacturing capabilities is to ensure that we can meet the quality requirements of our customers. Although Toyota, that doyen of World-Class Manufacturing, started developing its lean system in the 1930’s, the company was still facing quality issues in the 1950’s and it took the influence of Dr Edwards Deming and the American approach of Total Quality Control to stabilise its quality performance.
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References
Shiba, S. and Walden, D. 2001, Four Practical Revolutions in Management, Productivity Press, Portland, Oregon.
Shingo, S. 1986, Zero Quality Control, Productivity Press, Portland, Oregon.
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© 2013 Marek Szwejczewski & Malcolm Jones
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Szwejczewski, M., Jones, M. (2013). Quality Improvement Approaches. In: Learning From World-Class Manufacturers. Palgrave Macmillan, London. https://doi.org/10.1057/9781137292308_2
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DOI: https://doi.org/10.1057/9781137292308_2
Publisher Name: Palgrave Macmillan, London
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