The psychology of the situation

Abstract

It is also important for leaders to keep a cool head in moments of crisis, so that they can continue to analyse the situation in a rational manner that will lead to the best possible decision in the circumstances. Yet in spite of the existence of this ideal image on which to base their actions, it is remarkable to see how many leaders still find it difficult to make decisions. Procrastination seems to be the rule, rather than the exception. To some extent, this is a consequence of the personal characteristics and the personal way of thinking of the individual leader (see Chapter 2). The nature of the situation also has a strong effect on how the leader reaches a decision. Moreover, the leader is more than just a single individual. He/she is part of a group and is therefore subject to a wide range of social influences. It is surprising how many people continue to underestimate the impact of social factors on the thinking and actions of others, including leaders. Instead, there is a kind of automatic assumption that these thoughts and actions are largely determined by the personal preferences of the person concerned. Little or no account is taken of the social context and the force of the prevailing circumstances. We continue to focus stubbornly on the personality of the other person as the driving force behind their behaviour.⁶⁹