Abstract
Results found in the deployment of the request-response sequences in telephone service encounters may be useful resources for other fields, first of all education, as they could be used to raise awareness of the practices constituting such encounters.
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© 2013 Cecilia Varcasia
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Varcasia, C. (2013). Service Encounters and Call Centre Training Implications. In: Business and Service Telephone Conversations. Palgrave Macmillan, London. https://doi.org/10.1057/9781137286185_9
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DOI: https://doi.org/10.1057/9781137286185_9
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-44919-4
Online ISBN: 978-1-137-28618-5
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