Abstract
Traditionally, the reputation of a location is measured by considering how individuals, organizations and “external” stakeholders feel, think and make decisions. “Reputation of place” measurement, including country and city, is emerging as a domain for inter-disciplinary analysis. While all these have absolute merits and are an integral part of any place’s efforts to improve its global reputation, what is often overlooked is the importance of “domestic reputation management”, including “public mood”.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Abram, C. (2006) “Welcome to Facebook Everyone”. Retrieved from http://blog.facebook.com/blog.php?post=2210227130, 26 September.
Amatomu (n.d.) Retrieved from http://www.amatomu.com.
Ashbrook, T. (2004) “Journalism mirrors the public mood”. Nieman Reports, 58(4): 48, http://search.proquest.com/docview/216751841?accountid=13598.
Beer, A. de, Schreiner, W. and Vos, N. (2011) “Tweeting ‘South Africa’ during FIFA World Cup 2010: a news country image study”. Paper presented at the International Association for Mass Communication Research Conference, Istanbul, 13–17 July.
Bollen, J., Mao, H. and Xiaojun, Z. (2011) “Twitter mood predicts the stock market”, Journal of Computational Science, 2: 1–8.
Borman, S. and Willis, C. (2003). Retrieved from The Media Center at the American Press Institute: http://www.hypergene.net/wemedia/weblog.php.
Burbary, K. (2011) “A Wiki of social media monitoring solutions”, http:wiki.kenburbary.com.
Cummings, D., Oh, H. and Wang, N. (2011) “Stanford University”. Retrieved from Who needs Polls? Gauging Public Opinion from Twitter data: http://www.google.co.za/url?sa=t&source=web&cd=1&ved=0CBYQFjAA&url=http%3A%2F%2Fnlp.stanford.edu%2Fcourses%2Fcs224n%2 F2011%2Freports%2Fnwang6-davidjc-harukioh.pdf&ei=SuI3TurOGKTzmAWe1qGUAg&u sg=AFQjCNFvor6lQ-zkMxBobaJdmtWzys0jCA.
Dodds, P., Harris, K., Kloumann, I., Bliss, C. and Danforth, C. (2011) “Cornell University Library”. Retrieved from Physics and Society: http://arxiv.org/abs/1101.5120, 12 June.
Dorsey, J. (2006) “Just setting up my twttr”. Retrieved from twitter.com/#!/jack/status/20, 21 March.
Gilmore, F. (2008) “A country: can it be repositioned? Spain: the success story of country branding”, Journal of Brand Management, April, 281–93.
Golder, S. and Macy, M. (2011) “Diurnal and seasonal mood vary with work, sleep, and daylength across diverse cultures”, Science, 333(6051): 1878–81.
Insch, A. and Florek, M. (2008) “A great place to live, work and play: conceptualising place satisfaction in the case of a city’s residents”, Journal of Place Management and Development, 1(2): 138–49.
Kahana, E., Lovegreen, L., Kahana, B. and Kahana, M. (1999) Foundations of Hedonic Psychology: Scientific Perspectives on Enjoyment and Suffering, New York: Russel Sage Foundation.
Miller, G. (2011) “Social scientists wade into the tweet stream”, Science, 333(6051): 1814–15.
Monitor Group (2011) Africa from the Bottom Up: Cities, Economic Growth and Prosperity in Sub-Saharan Africa. Johannesburg: Monitor Group.
Newig, J. (2004) “Public attention, political action: the example of environmental regulation”, Rationality and Society, 16(2): 149–90.
O’Connor, B., Balusabramanyan, R., Routledge, B. and Smith, N. (2010) “Stanford University”. Retrieved from From Tweets to Polls: Linking text Sentiment to Public Opinion Time Series: http://www.google.co.za/url?sa=t&source=web&cd=1&ved=0CBYQFjAA&url=http %3A%2F%2Fnlp.stanford.edu%2Fcourses%2Fcs224n%2F2011%2Freports%2Fnwang6-davidjc-harukioh.pdf&ei=ydY3ToKmI-3PmAW97LGhAg&usg=AFQjCNFvor6lQ-zkMx-BobaJdmtWzys0jCA, May.
Rahn, W., Kroeger, B. and Kite, C. (1996) “A framework for the study of public mood”,. International Society of Political Psychology, March: 29–58.
Ripberger, J. (2011) “Capturing curiosity: using Internet search trends to measure public attentiveness”, Policy Studies Journal, 39(2): 239–59.
Seidlitz, L. and Diener, E. (1993) “Memory for positive versus negative life events: theories for the differences between happy and unhappy persons”, Journal of Personality and Social Psychology, 64: 654–64.
Seward, Z. (2007) “Judge expresses skepticism about Facebook lawsuit”. Retrieved from Wall Street Journal Online: http:..online.wsj.com/article/SB118539991204578084. html?mod=googlenews_wsj, 25 April.
Smith, E. (1993) “Social identity and social emotions: toward new conceptualizations of predudice”, in Mackie, D. and Hamiliton, D. (eds), Affect, Cognition and Stereotyping: Interactive Processes in Group Perception, New York: Academic Press, pp. 297–315.
Smith, S. and Darlington, K. (2010) “Emotional ecologies as brands: towards a theory of occasioned local feelings”, Place Branding and Public Diplomacy, 6(2): 112–23.
Tatevossian, A. (2008) “Domestic society’s (often-neglected) role in nation branding”, Place Branding and Public Diplomacy, 4(2): 144–50.
Wahl, H. and Weisman, G. (2003) “Environmental gerontology at the beginning of the new millenium: reflections on its historical empirical and theoretical development”, The Gerontologist, 43(5): 5–22.
Widler, J. (2007) “Nation branding: with pride against predudice”, Place Branding and Public Diplomacy, 3(2): 144–50.
Editor information
Editors and Affiliations
Copyright information
© 2013 Wadim Schreiner and Frank M. Go
About this chapter
Cite this chapter
Schreiner, W., Go, F.M. (2013). Case D Social Media: An Insight into the “Public Mood” of Places? A Case Study of the City of Johannesburg. In: Go, F.M., Govers, R. (eds) International Place Branding Yearbook 2012. Palgrave Macmillan, London. https://doi.org/10.1057/9781137282552_9
Download citation
DOI: https://doi.org/10.1057/9781137282552_9
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-0-230-23964-7
Online ISBN: 978-1-137-28255-2
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)