Abstract
The hotel industry is not technically in SPF 5, rating a KM value of 1.05 and a CI value of 1, but it is clearly very close. And the presence of a single firm, with a higher KM value, actually pushes the entire industry above the 1.00 cutoff—the rest of the firms fall well within the SPF 5 values. Given a dearth of interesting examples from SPF 5, since knowledge often is not worth fighting over or writing about, this “close enough” industry can help illustrate some of the circumstances found in SPF 5.
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© 2012 G. Scott Erickson and Helen N. Rothberg
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Erickson, G.S., Rothberg, H.N. (2012). SPF 5: From the Top. In: Intelligence in Action. Palgrave Macmillan, London. https://doi.org/10.1057/9781137035325_10
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DOI: https://doi.org/10.1057/9781137035325_10
Publisher Name: Palgrave Macmillan, London
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