Abstract
As Chapter 4 showed, sustainability in outsourcing offers shared value to buyer, provider and good causes. These benefits can be strategic in the sense that competitive advantage may be derived for the buyer and provider. For example, by instilling sustainability practices throughout its operations and encouraging them at its clients, Steria gains value through reduced attrition in its workforce, thus lowering operating costs and building a trust relationship with clients that encourages further outsourcing contracts. Steria’s vice president for corporate responsibility commented that “this model is feasible for any client; it can be just computer support or can be the entire model, the full client partnership”. Accenture’s work in India, described in Chapter 3, demonstrates that other outsourcing providers understand the benefits of collaborative sustainability.
Every RFP has a CSR component…Is outsourcing done to avoid corporate social responsibility? No, it is just new to this decision.
Legal expert in outsourcing
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Notes
See for instance Willcocks, L., S. Cullen, et al. (2011). The Outsourcing Enterprise. From Cost Management to Collaborative Innovation. Hampshire, Palgrave Macmillan.
Nyoro, J. (2011). Job Creation through Building the Field of Impact Sourcing. New York, Rockefeller Foundation: 1–40.
Porter, M. E. and M. R. Kramer (2011). “Creating Shared Value.” Harvard Business Review 89 (1/2): 63–77.
Author information
Authors and Affiliations
Copyright information
© 2012 Ron Babin and Brian Nicholson
About this chapter
Cite this chapter
Babin, R., Nicholson, B. (2012). Leveraging Sustainability in Relationships. In: Sustainable Global Outsourcing. Technology, Work and Globalization. Palgrave Macmillan, London. https://doi.org/10.1057/9781137035318_6
Download citation
DOI: https://doi.org/10.1057/9781137035318_6
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-33013-3
Online ISBN: 978-1-137-03531-8
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)