Skip to main content
SpringerLink
Log in
Book cover

Organizational Innovation in Public Services pp 259–269Cite as

Palgrave Macmillan

Lessons for the Governance of Organizational Innovations

  • Chapter

  • 320 Accesses

Part of the book series: Governance and Public Management ((GPM))

Abstract

The previous chapters analyzed specific examples of the wide range of organizational innovations in various developed countries. They have been assisted by the increasing degree of separation between public administration and public finance and between support services and customer services. That separation was itself driven by development of the New Public Management (NPM) agenda of the 1980s and 1990s and the growth of outsourcing.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Almqvist, R. M. (2004) Icons of New Public Management. Four Studies on Competition, Contracts and Control. School of Business Research Reports No. 2004:1. Stockholm: Stockholm University.

    Google Scholar 

  • Anttiroiko, A.-V. (2005) Strategic Knowledge Management in Public Organizations. In Khosrow-Pour, M. (ed.) Encyclopedia of Information Science and Technology. Hershey, PA: IGI Global.

    Google Scholar 

  • Bogason, P. and Toonen, T. A. J. (1998) Introduction: Networks in Public Administration, Public Administration 76(summer): 205–227.

    Article  Google Scholar 

  • Bohl, E. (2012) When the Salami’s Gone: The SOLACE Guide to Commissioning and Sourcing. London: SOLACE.

    Google Scholar 

  • Castells, M. (1999) The Rise of the Network Society: The Information Age — Economy, Society and Culture. Vol. I. Cambridge, MA, Oxford, UK: Blackwell.

    Google Scholar 

  • Christie, C. (2011) Commission on the Future Delivery of Public Services. Public Services Commission. Edinburgh: Scottish Government.

    Google Scholar 

  • da Cunha, A. M. and Costa, P. M. (2004) Towards Key Business Process for E-Government. In Lamersdort, W., Tschammer, V. and Amarger, S. (eds) Building the E-Service Society: E-Commerce, E-Business, and E-Government. Boston, MA: Kluwer Academic Publishers.

    Google Scholar 

  • Hammer, M. and Champy, J. (1993) Reengineering the Corporation: A Manifesto for Business Revolution. London: Nicholas Brealey Publishing.

    Google Scholar 

  • HM Government (2012) Open Public Services White Paper. Cm 8145. London: The Stationery Office.

    Google Scholar 

  • Hood, C. (2007) Public Management: The Word, the Movement, the Science. In Ferlie, E., Lynn Jr., L. E. and Pollitt, C. (eds) The Oxford Handbook of Public Management. Oxford: Oxford University Press.

    Google Scholar 

  • Hood, C. and Miller, P. (2009) Public Service Risks: What’s Distinctive and New? In Risk in Public Services. The London School of Economics and Political Science and the University of Oxford.

    Google Scholar 

  • Hughes, M., Scott, M. and Golden, W. (2007) Business Process Redesign in Implementing E-Government in Ireland. In Anttiroiko, A.-V. and Mälkiä, M. (eds) Encyclopedia of Digital Government. Vol. 1. Hershey, PA: Idea Group Reference.

    Google Scholar 

  • Kessler, I. and Bach, S. (2011) The Citizen-Consumer as Industrial Relations Actor: New Ways of Working and the End-User in Social Care, An International Journal of Employment Relations 49(1): 80–102.

    Google Scholar 

  • King’s Fund (2012) The King’s Fund Reading List: The NHS reforms April 2012. London: The King’s Fund. http://www.kingsfund.org.uk/library.

    Google Scholar 

  • Ling, T. (2002) Delivering Joint-Up Government in the UK: Dimensions, Issues and Problems, Public Administration 80(4): 615–642.

    Article  Google Scholar 

  • National Audit Office (NAO) (2011a) Department for Communities and Local Government. The Failure of the FiReControl Project. London: National Audit Office. http://www.nao.org.uk/publications/1012/failure_of_firecontrol.aspx [Accessed 12/03/13].

    Google Scholar 

  • NAO (2011b) Department of Health: The National Programme for IT in the NHS — An Update on the Delivery of Detailed Care Records Systems. London: National Audit Office. http://www.nao.org.uk/publications/1012/npfit.aspx [Accessed 12/03/13].

    Google Scholar 

  • OECD (2011) Historical Statistics, Revenue Statistics 1965–2010, Tax Statistics and iLibrary. Paris: Organisation for Economic Co-operation and Development.

    Google Scholar 

  • Osborne, S. P. and Brown, L. (2011) Innovation in Public Services: Engaging with Risk, Public Money and Management 31(1): 4–6.

    Article  Google Scholar 

  • Stewart, J. and Walsh, K. (1992) Change in the Management of Public Services, Public Administration 70: 499–518.

    Article  Google Scholar 

Download references

Authors
  1. Stephen J. Bailey
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Pekka Valkama
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Ari-Veikko Anttiroiko
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. School of Management, University of Tampere, Finland

    Pekka Valkama (Research Director, Adjunct Professor), Stephen J. Bailey (Distinguished Professor and Emeritus Professor of Public Sector Economics) & Ari-Veikko Anttiroiko (Adjunct Professor) (Research Director, Adjunct Professor),  (Distinguished Professor and Emeritus Professor of Public Sector Economics) &  (Adjunct Professor)

  2. Turku School of Economics, University of Turku, Finland

    Pekka Valkama (Research Director, Adjunct Professor) (Research Director, Adjunct Professor)

  3. Glasgow Caledonian University, UK

    Stephen J. Bailey (Distinguished Professor and Emeritus Professor of Public Sector Economics) (Distinguished Professor and Emeritus Professor of Public Sector Economics)

Copyright information

© 2013 Stephen J. Bailey, Pekka Valkama and Ari-Veikko Anttiroiko

About this chapter

Cite this chapter

Bailey, S.J., Valkama, P., Anttiroiko, AV. (2013). Lessons for the Governance of Organizational Innovations. In: Valkama, P., Bailey, S.J., Anttiroiko, AV. (eds) Organizational Innovation in Public Services. Governance and Public Management. Palgrave Macmillan, London. https://doi.org/10.1057/9781137011848_15

Download citation

Publish with us

Policies and ethics

Search

Navigation