Abstract
BPR has been one of the most discussed concepts in the business and academic literatures throughout the 1990s. Originally presented as a tightly defined concept by authors such has Hammer and Davenport, BPR has been subject to a variety of interpretations and modifications. This chapter examines how the concept of BPR has evolved from one concerned with ‘clean slate’ radical performance gains into one which recognises the importance of context and multidimensional BPR strategies. Finally, the chapter examines how changes in technology and the business environment are keeping the concept, which has been regarded as a fad, alive.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
ADOLPH, W.S. (1996) ‘Cash cow in the tar pit: reengineering a legacy system’, IEEE Software, May, 41–7.
AMR RESEARCH (1999) ‘AMR research predicts ERP market will reach $66.6 billion by 2003’, Press Release, 18 May <http://www.amrresearch.com>
APPLETON, E.L. (1997) ‘How to survive ERP’, Datamation, Mar., 50–3.
AVISON, D.E. AND FITZGERALD, G. (1995) Information Systems Development: Methodologies, Techniques and Tools, 2nd edn, London: McGraw-Hill.
BARRETT, J.L. (1994) ‘Process visualisation: getting the vision right is key’, Information Systems Management, Spring, 14–23.
BARTHOLEMEW, D. (1994) ‘Technology a hurdle?: survey says top execs see IT inhibiting corporate reengineering’, Business Week (Bonus Issue: The Information Revolution), 18 May.
BARTLETT, C.A. AND GHOSHAL, S. (1995) ‘Rebuilding behavioral context: turn process reengineering into people rejuvenation’, Sloan Management Review, Autumn 11–23.
BASHEIN, B.J., MARKUS, M.L. AND RILEY, P. (1994) ‘Preconditions for BPR success and how to prevent failures’, Information Systems Management, Spring, 7–13.
BENNETT, K. (1994) ‘Legacy systems: coping with success’, IEEE Software, 12, (1), 19–23.
CARON, J.R., JARVENPAA, S.L. AND STODDARD, D.B. (1994) ‘Business reengineering at CIGNA Corporation: experiences and lessons learned from the first five years’, Management Information Systems Quarterly, September, 233–50.
COULSON-THOMAS, C. (ed.) (1994) Business Process Re-engineering: Myth and Reality, London: Kogan Page.
CULE, P.E. (1995) in Grover, V. and Kettinger, W.J. (eds), BPR: Reengineering Concepts, Methods and Technologies, Idea Publishing Group, London.
DAVENPORT, T.H. (1993) Process Innovation: Reengineering Work Through Information Technology, Boston: Harvard, Business School Press.
DAVENPORT, T.H. (1995) in Grover, V. and Kettinger, W.J. (eds), BPR: Reengineering Concepts, Methods and Technologies London: Idea Publishing Group.
DAVENPORT, T.H. AND SHORT, J.E. (1990) ‘The new industrial engineering: information technology and business process redesign’, Sloan Management Review, Summer, 11–27.
DAVENPORT, T.H. AND STODDARD, D.B. (1994) ‘Reengineering: business change of mythic proportions?’, Management Information Systems Quarterly, June, 121–7.
DIXON, J.B., ARNOLD, P., HEINEKE, J., KIM, J.S. AND MULLIGAN, P. (1994) ‘Business process reengineering: improving in new strategic directions’, Calafornia Management Review, Summer, 93–108.
EARL, M.J. (1989) Management Strategies for Information Technology, London: Prentice-Hall.
EARL, M.J. (1994) ‘How new is business process redesign?’, European Management Journal, 12, 20–30.
EDMONDSON, G., BAKER, S. AND CORTESE, A. (1997) ‘Silicon Valley on the Rhine’, Business Week, 3 November, 40–7.
EDWARDS, C. AND PEPPARD, J.W. (1994) ‘Business Process Redesign: hype, hope or hypocrisy’, Journal of Information Technology, 9(4), 251–66.
FEITZINGER, E. AND LEE, H.L. (1997) ‘Mass customization at Hewlett-Packard: The power of Postponement’, Harvard Business Review, January-February, 116–21.
GALLIERS, R.D. (1998) in Galliers, R.D. and Baets, W.R. (eds), Information Technology and Organizational Transformation: Innovation For The 21st Century Organization, Chichester: John Wiley.
GIBSON, N., HOLLAND, C. AND LIGHT, B. (1999) A fast track SAP R/3 implementation at Guilbert Niceday, Electronic Markets, June.
GRINT, K. (1994) ‘Reengineering history: social resonances and Business Process Reengineering’, Organization, 1(1), 179–201.
GROVER, V. AND KETTINGER, W.J. (eds) (1995) BPR: Reengineering Concepts, Methods and Technologies, London: Idea Publishing Group.
GROVER, V., SEUNG RYUL, J. AND TENG, J.T.C. (1998) ‘Survey of reengineering challenges’, Information Systems Management, Spring, 53–9.
HALL, G., ROSENTHAL, J. AND WADE, J. (1993) ‘How to make reengineering really work’, Harvard Business Review, November-December, 119–31.
HAMMER, M. (1990) ‘Reengineering work: don’t automate, obliterate’, Harvard Business Review, July-August, 104–12.
HAMMER, M. AND CHAMPY, J. (1993) Reengineering The Corporation, New York: Harper Business.
HOLLAND, C. AND LIGHT, B. (1999) ‘A critical success factors model for ERP implementation’, IEEE Software, 16(3), 31–6.
JOHNSON, G. (1992) ‘Managing strategic change: strategy, culture and action’, Long Range Planning, 25(1), 28–36.
JOHNSON, G. AND SCHOLES, K. (1993) Exploring Corporate Strategy, 3rd edn, London: Prentice-Hall.
KETTINGER, W.J., TENG, J.T.C. AND GUHA, S. (1997) ‘Business process change: a study of methodologies, techniques, and tools’, Management Information Systems Quarterly, March, 55–80.
KIM, Y.G. (1997) ‘Improving legacy systems maintainability’, Information Systems Management, Winter, 7–11.
KONSYNSKI, B.R. AND MCFARLAN, F.W. (1990) ‘Information partnerships — shared data, shared scale’, Harvard Business Review, 68(5), 114–20.
LEE, H.L. AND BILLINGTON, C. (1995) ‘The evolution of supply-chain management models and practice at Hewlett-Packard’, Interfaces, 25(5), 42–63.
LEVITT, T. (1983) ‘The globalization of markets’, Harvard Business Review, May-June, 92–102.
LIGHT, B. AND HOLLAND, C. (1998) ‘The influence of legacy Information Systems on Business Process Reengineering Strategies’, Proceedings of the 8th Annual BIT Conference, 4–5 November, Manchester.
MALONE, T.W., YATES, J. AND BENJAMIN, R.I. (1987) ‘Electronic markets and electronic hierarchies’, Communications of the ACM, 30(6), 484–97.
MALONE, T.W., YATES, J. AND BENJAMIN, R.I. (1989) ‘The logic of electronic markets’, Harvard Business Review, 67(3), 166–72.
MARTINEZ, E.V. (1995) ‘Successful reengineering demands IS/business partnerships’, Sloan Management Review, Summer, 51–60.
OHAME, K. (1989) ‘Managing in a borderless world’, Harvard Business Review, May-June, 152–61.
OSTERLE, H. (1995) Business in the Information Age: Heading for new Processes, Berlin: Springer.
PONCE-DE-LEON, J.A., RAI, A. AND MELCHER, A. (1995) in Grover, V. and Kettinger, W.J. (eds), BPR: Reengineering Concepts, Methods and Technologies, London: Group.
PORTER, M.E. (1980) Competitive Strategy, New York: Free Press.
PORTER, M.E. (1996) ‘What is strategy?’, Harvard Business Review, November-December, 61–78.
SCHNITT, D.L. (1993) ‘Reengineering the organization using Information Technology’, Journal of Systems Management, January, 14–42.
SHORT, J.E. AND VENKATRAMAN, N. (1992) ‘Beyond Business Process Redesign: redefining Baxter’s business network’, Sloan Management Review, Autumn, 7–21.
SNEED, H.M. (1995) ‘Planning the reengineering of legacy systems’, IEEE Software, January, 24–34.
TREECE, J.B. KERWIN, K. AND DAWLEY, H. (1995) ‘Alex Trotman’s daring global strategy’, Business Week, 3 April, 36–44.
VENKATRAMAN, N. (1994) ‘IT-enabled business transformation: from automation to business scope redefinition’, Sloan Management Review, Winter, 73–87.
VESSEY, J.T. (1991) ‘The new competitors: they think in terms of “speed-to-market” ’, Academy of Management Executive, 5(2), 23–33.
WARD, J.M. (1995) Principles of Information Systems Management, London: Routledge.
WARD, J. AND GRIFFITHS, P. (1996) Strategic Planning for Information Systems, 2nd edn, Chichester: John Wiley.
WILLCOCKS, L. AND SMITH, G. (1995) ‘IT-enabled Business Process Reengineering: organizational and human dimensions’, Journal of Strategic Information Systems, 4(3), 279–301.
Editor information
Editors and Affiliations
Copyright information
© 2000 Ben Light
About this chapter
Cite this chapter
Light, B. (2000). The Evolution of BPR. In: Hackney, R., Dunn, D. (eds) Business Information Technology Management Alternative and Adaptive futures. Palgrave Macmillan, London. https://doi.org/10.1057/9780333977675_20
Download citation
DOI: https://doi.org/10.1057/9780333977675_20
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-41935-7
Online ISBN: 978-0-333-97767-5
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)