E-health Services: Is the Future of Australia’s Health Service Work in Offshore Outsourcing?

  • Jan Sinclair-Jones


This chapter outlines findings from interviews conducted between 1999 and 2004 with the chief executive officers (CEOs) and directors of operations of offshore outsourcing organizations supplying health sector related work in Bangalore, India. These case studies consider established instances of relocation of health sector related work from the USA to India and are considered in the context of two associated developments: the shift towards introduction, or increased levels, of outsourcing of health sector service work in the United States of America (USA) and their relocation internationally, in the form of telemediated work.1 The chapter attempts to identify some of the connections between the trends to commodification and outsourcing and offshoring of health sector services which are becoming increasingly well established in the USA and in doing so raises issues of relevance to similar areas of the health sector workforce in Australia.2


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  • Jan Sinclair-Jones

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