Skip to main content
SpringerLink
Log in
Book cover

New Drivers of Performance in a Changing Financial World pp 199–219Cite as

Palgrave Macmillan

Transparency Between Banks and Their Customers: Information Needs and Public Intervention

  • Chapter

  • 118 Accesses

Abstract

In recent decades, factors such as the spread of complex financial instruments, the broadening of available alternatives, the general interest in making sure that financial activities are conducted efficiently and effectively, and the opening up of markets to international competition, have fostered more decisive public intervention in support of greater transparency between banks and their customers.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   84.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Andersson, P. (2004) ‘Does Experience Matter in Lending? A Process-Tracing Study on Experienced Loan Officers’ and Novices’ Decision Behavior’, Journal of Economic Psychology, 25: 471–92.

    Article  Google Scholar 

  • Beach, L.R. and T.R. Mitchell (1978) ‘A Contingency Model for the Selection of Decision Strategies’, Academy of Management Review, 3: 439–49.

    Google Scholar 

  • Beatty, S.E. and S.M. Smith (1987) ‘External Search Effort: an Investigation across Several Product Categories’, Journal of Consumer Research, 14: 83–95.

    Article  Google Scholar 

  • Bettman, J.R., E.J. Johnson and J.W. Payne (1991) ‘Consumer Decision Making’, in T.S. Robertson and H.H. Kassarjian (eds), Handbook of Consumer Behavior. Englewood Cliffs, NJ: Prentice Hall.

    Google Scholar 

  • Bettman, J.R., M.F. Luce and J.W. Payne (1998) ‘Constructive Consumer Choice Processes’, Journal of Consumer Research, 25: 187–217.

    Article  Google Scholar 

  • Dalli, D. and S. Romani (2000) II comportamento del consumatore. Teoria e applicazioni di marketing, Milan: FrancoAngeli, Milan.

    Google Scholar 

  • Engel, J.F., R.D. Blackwell and P.W. Miniard, Consumer Behavior Chicago: The Dryden Press.

    Google Scholar 

  • Fennema, M.G. and D.N. Kleinmuntz (1995) ‘Anticipations of Effort and Accuracy in Multiattribute Choice’, Organizational Behavior and Human Decision Processes, 63: 21–32.

    Article  Google Scholar 

  • Goldberg, J. and R. Von Nitzsch (2001) Behavioral Finance, New York: John Wiley & Sons Ltd.

    Google Scholar 

  • Gollwitzer, P.M. and H. Heckhausen (1987) Breadth of Attention and the Counter-plea Heuristic: Further Evidence on the Motivational vs Volitional Mindset Distinction, Munich: Max Planck Institut für Psychologische Forshung working paper.

    Google Scholar 

  • Howard, J.A. (1994) Buyer Behavior in Marketing Strategy, Englewood Clifs, NJ: Prentice Hall.

    Google Scholar 

  • Johnson, E.J. and J.W. Payne (1985) ‘Effort and Accuracy’, Management Science, 31: 395–414.

    Article  Google Scholar 

  • Kahneman, D. and A. Tversky (1979) ‘Prospect Theory: an Analysis of Decision Under Risk’, Econometrica, 47: 263–92.

    Article  Google Scholar 

  • Kamleitner, B. and E. Kirchler (2006) ‘Personal Loan Users’ Mental Integration of Payment and Consumption’, Marketing Letters, 17: 281–94.

    Article  Google Scholar 

  • Lewis, A. and M. Van Venrooij (1995) ‘A Note on the Perceptions of Loan Duration and Repayment’, Journal of Economic Psychology, 16: 161–8.

    Article  Google Scholar 

  • Lichtenstein, S., P. Slovic, B. Fischhoff, M. Layman and B. Combs (1978) ‘Judged Frequency of Lethal Events’, Journal of Experimental Psychology: Human Learning & Memory, 4: 551–78.

    Google Scholar 

  • Maslow, A.H. (1943) ‘A Theory of Human Motivation’, Psychological Review, 50: 370–96.

    Article  Google Scholar 

  • Maslow, A.H. (1954) Motivation and Personality, New York: Harper.

    Google Scholar 

  • McGuire, W.J. (1974) ‘Psychological Motives and Communication Gratification’, in J.G. Blumler, and C. Katz (eds), The Uses ofMass Communication, Beverly Hills, CA: Sage Publications.

    Google Scholar 

  • McGuire, W.J. (1976) ‘Some Internal Psychological Factors Influencing Consumer Choice’, Journal of Consumer Research, 2: 302–19.

    Article  Google Scholar 

  • Munari, L. (1995) ‘Il sistema di offerta dei servizi bancari’, in W.G.Scott (ed.), Manuale di marketing bancario, Turin: UTET.

    Google Scholar 

  • Murray, H.A. (1938) Exploration in Personality, London: Oxford University Press.

    Google Scholar 

  • Murray, H.A. (1955) ‘Types of Human Needs’, in D. McLelland (ed.), Studies in Motivation, New York: Appleton-Century-Crofts.

    Google Scholar 

  • Olshaysky, R.W. and W. Wymer (1995) ‘The Desire for New Information from External Sources’, in S. Mackenzie and R. Stayman (eds), Proceedings of the Society for Consumer Psychology, Bloomington: Printmaster

    Google Scholar 

  • Punj, G.N. and R. Staelin (1983) ‘A Model of Consumer Information Search Behavior for New Automobiles’, Journal of Consumer Research, 9: 366–80.

    Article  Google Scholar 

  • Ranyard, R., L. Hinkley, J. Williamson and S. McHugh (2006) ‘The Role of Mental Accounting in Consumer Credit Decision Processes’, Journal of Economic Psychology, 27: 571–88.

    Article  Google Scholar 

  • Rheinberg, F. (2003) Psicologia della motivazione Bologna: il Mulino.

    Google Scholar 

  • Rumiati, R. and N. Bonini (1996) Le decisioni degli esperti Bologna: il Mulino.

    Google Scholar 

  • Rumiati, R. and N. Bonini (2001) Psicologia della decisione Bologna: il Mulino.

    Google Scholar 

  • Schaninger, M.C. and D. Sciglimpaglia (1981) ‘The Influence of Cognitive Personality Traits and Demographics on Consumer Information Acquisition’, Journal of Consumer Research, 8: 208–16.

    Article  Google Scholar 

  • Schmidt, J.B. and R.A. Spreng (1996) ‘A Proposed Model of External Consumer Information Search’, Journal of Academy of Marketing Science, 24: 246–56.

    Article  Google Scholar 

  • Simon, H.A. (1955) ‘A Behavioural Model of Rational Choice’, Quarterly Journal of Economics, 69: 99–118.

    Article  Google Scholar 

  • Solomon, M.R. (1996) Consumer Behavior, Englewood Cliffs, NJ: Prentice Hall.

    Google Scholar 

  • Srinivasan, N. and B.T. Ratchford (1991) ‘An Empirical Test of a Model of External Search for Automobiles’, Journal of Consumer Research, 18: 233–42.

    Article  Google Scholar 

  • Tagliavini, G. ‘La gestione dei patrimoni familiari: il ruolo della consulenza’, Economia & Management, 14: 106–18.

    Google Scholar 

  • Tversky, A. (1972) ‘Elimination by Aspects: a Theory of Choice’, Psychological Review, 79: 281–99.

    Article  Google Scholar 

  • Wells, W.D. and D. Prensky (1966) Consumer Behaviour, New York: John Wiley and Sons.

    Google Scholar 

  • Williamson, J., R. Ranyard and L. Cuthbert (2000) ‘Risk Management in Everyday Insurance Decisions: Evidence from a Process Tracing Study’, Risk, Decision and Policy, 5: 19–38.

    Article  Google Scholar 

  • Wyer, R.S. and T.K. Srull (1980) ‘The Processing of Social Stimulus Information: a Conceptual Integration’, in D.E. Carlston, E.B. Ebbesen, D.L. Hamilton, R. Hastie, T.M. Ostrom and R.S. Wyer (eds), Person Memory: The Cognitive Basis of Social Perception, Hillsdale, NJ: Lawrence Erlbaum Associates.

    Google Scholar 

Download references

Authors
  1. Massimo Caratelli
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. University of Rome ‘Tor Vergata’, Italy

    Alessandro Carretta (full professor in Financial Markets and Institutions and director of the PhD programme in Banking and Finance) (full professor in Financial Markets and Institutions and director of the PhD programme in Banking and Finance)

  2. Faculty of Economics ‘Federico Caffè’, University of Rome III, Italy

    Franco Fiordelisi MA, PhD (professor in Banking and Finance) (professor in Banking and Finance)

  3. Faculty of Economics, University of Rome ‘Tor Vergata’, Italy

    Gianluca Mattarocci MA, PhD (lecturer of Economics and Management of Financial Intermediaries) (lecturer of Economics and Management of Financial Intermediaries)

Copyright information

© 2009 Massimo Caratelli

About this chapter

Cite this chapter

Caratelli, M. (2009). Transparency Between Banks and Their Customers: Information Needs and Public Intervention. In: Carretta, A., Fiordelisi, F., Mattarocci, G. (eds) New Drivers of Performance in a Changing Financial World. Palgrave Macmillan Studies in Banking and Financial Institutions. Palgrave Macmillan, London. https://doi.org/10.1057/9780230594814_11

Download citation

Publish with us

Policies and ethics

Search

Navigation