Making the Last Resort Count

Abstract

In the last chapter we outlined the three dimensions to an effective security system and looked in depth at the third-dimension strategies. In this chapter the main component of the first and second-dimension strategies will be explored: the human element. (Although it must be remembered that the human element also contributes to the third-dimension strategies, by reputation for example.) The importance of the human element has often been underestimated in the design of security systems (Lane, 2001). Drawing upon appropriate research this chapter will show how the presence (second dimension) and interventions (first dimension) of the human element can be enhanced. It must also be remembered that security officers are not always the human element and last resort, there are other personnel that also undertake this role, such as police officers, community support officers, wardens, military personnel and in some instances other staff members of an organisation. Technology may also be the last resort. Nevertheless security officers will be the focus of this chapter, though many of the comments could also relate to some of the other ‘security’ personnel.