Abstract
The service sector is the dominant part of the economy, and yet its exact nature is poorly defined.
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Chapter 1 Toward a New Definition of Services
Brown, Richard and Julius DeAnne. Manufacturing in the New World Order: Shell International Petroleum Company. Global Scenarios, 1993.
Theodore Levitt. “Production-line Approach to Service”. Harvard Business Review, Sept/Oct 1972.
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© 2006 James Teboul
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Teboul, J. (2006). Toward a New Definition of Services. In: Service is Front Stage. INSEAD Business Press. Palgrave Macmillan, London. https://doi.org/10.1057/9780230579477_2
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DOI: https://doi.org/10.1057/9780230579477_2
Publisher Name: Palgrave Macmillan, London
Print ISBN: 978-1-349-28249-4
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