Because stress causes people to be more emotional (see Chapter 22), and even lose control of emotions, managing emotions is a key part of managing stress (whether in one’s self or others). Suppressing those emotions as a way of controlling them is absolutely not the answer since, ultimately, stress is exacerbated. Neither is letting them all go in an outburst. Often, this doesn’t give real relief from stress and it tends to alienate or exhaust others.
KeywordsPositive Emotion Emotional Intelligence Emotional Climate Direct Attitude Dictatorial Style
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