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Outsourcing: It Need not be India

  • Michael Backman

Abstract

Outsourcing is a huge business. Some predict that the global market for outsourcing will be worth US$1.2 trillion by 2007.1 Already about 16% of the world’s IT services sector is carried out remotely, away from where those services will be consumed.2 The huge investment in bandwidth in the 1990s by governments and big telecommunications companies and the consequent massive falls in telecommunications costs have made all this possible.

Keywords

Call Center Back Office English Language Ability American International Group Telecommunication Cost 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Notes

  1. 18.
    Business Today, “Backlash,” April 13, 2003.Google Scholar

Copyright information

© Michael Backman 2005

Authors and Affiliations

  • Michael Backman

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