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From Fixed Contracts to Dynamic Partnerships: Successful Outsourcing in a Changing World

  • Darren Dalcher

Abstract

Following major outsourcing deals that saw many large organisations including AXA, BAA, the Bank of Ireland, Procter and Gamble, Barclays, the Inland Revenue and the BBC outsource their IT services, the trade magazine Computing named 2003 the year of the outsourcer. The trend towards increased outsourcing has continued throughout 2004 and into 2005. According to Meta Group more than 40 per cent of all new application development work is now outsourced. Indeed, over one-third of all European outsourcing deals take place in the UK making it one of the most developed outsourcing markets in the world.

Keywords

Service Level Core Business Ambulance Service Inland Revenue Ambulance Despatch 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Darren Dalcher 2005

Authors and Affiliations

  • Darren Dalcher

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