How to Manage the Outsourcing Relationship
The increasing adoption of outsourcing solutions over the last twenty or so years has brought new dimensions and associated pressures to the management of businesses. The customer and supplier interaction is well understood and experienced — isn’t outsourcing just an extension of this? If this gross over-simplification were true, why are there so many examples of failed or problematic outsourcing solutions?
KeywordsBusiness Relationship Governance Arrangement Customer Business Customer Management Common Driver
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