Customer Thinking and Brand Choice

  • Randolph J. TrappeyIII
  • Arch G. Woodside


Research on consumer automatic-unconscious and strategic-cognitive processes in associating brands with evaluative attributes (i.e., best quality; best value; slowest service) offer valuable tools for marketers wanting to understand the primary associations (i.e., the drivers) a brand owns in the minds of customers. A few such drivers connect to the brand that the consumer identifies as her primary choice. With the research methods described in this book, advertising and marketing strategists also learn which, if any, consumers retrieve their brand automatically-unconsciously in connection for important evaluative attributes.


Switching Cost Consumer Research Customer Loyalty Brand Choice Evaluative Attribute 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Randolph J. Trappey III and Arch Woodside 2005

Authors and Affiliations

  • Randolph J. TrappeyIII
  • Arch G. Woodside

There are no affiliations available

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