The customer is queen

  • Peninah Thomson
  • Jacey Graham
  • Tom Lloyd

Abstract

The directors of Cisco Systems were assembled in the boardroom waiting for their new CEO, John Chambers. They knew the boss was in the building, because he had been spotted. Had he forgotten? Didn’t he realize the importance of his inaugural board meeting? Chambers turned up half an hour late. He said he was sorry, but he’d been busy sorting out a customer’s problem.

Keywords

Europe Income Marketing Straw Carol 

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Copyright information

© Peninah Thomson and Jacey Graham 2005

Authors and Affiliations

  • Peninah Thomson
  • Jacey Graham
  • Tom Lloyd

There are no affiliations available

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