The guiding principles

  • Colin Shaw


A great Customer Experience that is a lot different to the hospitals I am familiar with. This story encapsulates a number of aspects of the Customer Experience. It is well thought through, deliberate, and the Medical Center has planned how it will use the senses to stimulate emotions.


Stock Market Natural Organization Customer Experience Engage Customer Sweeping Statement 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Colin Shaw 2005

Authors and Affiliations

  • Colin Shaw

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