Please hold, your call is important to us

  • Colin Shaw


As you can imagine this was a massive task and one that must have cost a few dollars. All because customers did not like walking around the floors. This is customer-focused. I wonder how many boards and chief financial officers (CFOs) would have agreed to this expenditure?


Customer Satisfaction Customer Experience Customer Expectation Enlightened Orientation Chief Financial Officer 
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© Colin Shaw 2005

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  • Colin Shaw

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