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Please hold, your call is important to us

  • Colin Shaw

Abstract

As you can imagine this was a massive task and one that must have cost a few dollars. All because customers did not like walking around the floors. This is customer-focused. I wonder how many boards and chief financial officers (CFOs) would have agreed to this expenditure?

Keywords

Customer Satisfaction Customer Experience Customer Expectation Enlightened Orientation Chief Financial Officer 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Colin Shaw 2005

Authors and Affiliations

  • Colin Shaw

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