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Case study: Build-A-Bear Workshop

  • Colin Shaw

Abstract

Let me tell you about one of my favorite stores, Build-A-Bear Workshop, which we believe encapsulates a number of the aspects of the Customer Experience that are fundamental to all businesses.

Keywords

Birth Certificate Shopping Mall Customer Experience Parking Garage Teddy Bear 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Colin Shaw 2005

Authors and Affiliations

  • Colin Shaw

There are no affiliations available

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