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Case study: from the most ridiculed to the most respected

  • Colin Shaw

Abstract

Knowing Kevin Whiteman, the Managing Director of the Kelda Group, as well as I do, I am sure he will not mind me saying that it is not the most glamorous of companies. The group is made up of Yorkshire Water, Loop Customer Management, Aquarion (a water company based in Connecticut in the United States), and Keyland Developments (a property management company).

Keywords

Call Center Water Company Customer Experience Engaging Customer Loyal Customer 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Colin Shaw 2005

Authors and Affiliations

  • Colin Shaw

There are no affiliations available

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