Case study: from the most ridiculed to the most respected
Knowing Kevin Whiteman, the Managing Director of the Kelda Group, as well as I do, I am sure he will not mind me saying that it is not the most glamorous of companies. The group is made up of Yorkshire Water, Loop Customer Management, Aquarion (a water company based in Connecticut in the United States), and Keyland Developments (a property management company).
KeywordsCall Center Water Company Customer Experience Engaging Customer Loyal Customer
Unable to display preview. Download preview PDF.