CFO’s are increasingly using business process outsourcing as the tool to juggle with costs and revenues to show increased profitability. The question is no longer whether or not to outsource, but rather what to outsource, and to what extent. The compulsions of capital scarcity further make a compelling case for outsourcing noncore activities. This chapter essentially deals with the ways in which outsourcing appeals to the CFO. We shall look at it from three major vantage points: profit and loss perspective; balance sheet perspective; and operational metrics improvement perspective.
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