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What business process outsourcing means

  • Alpesh B Patel
  • Hemendra Aran

Abstract

According to Gartner Dataquest: “Business process outsourcing can be defined as the delegation of one or more IT intensive business processes to an external provider, who in turn administrates and manages selected processes based upon defined and measurable performance metrics.”

Keywords

Business Process Call Center Loyalty Program Customer Care Cultural Proximity 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Alpesh Patel Ventures Limited 2005

Authors and Affiliations

  • Alpesh B Patel
  • Hemendra Aran

There are no affiliations available

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