Evaluating the Student Experience in Higher Education
In chapter 9 we examined a framework for program evaluation for quality management purposes in the higher education context. We looked at an evaluation policy devised to address both program development and institutional accountability requirements. A feature of the policy — devolved responsibility for the implementation and use of evaluation — was seen as realising the potential of evaluation for both teacher development and enhanced student learning. In this chapter we focus on methodological aspects of student evaluation. We explore the student experience construct through analysis of different questionnaire designs and the operation of a group discussion technique. In the contemporary context of developing teaching and learning in higher education, where the views of students as service users or clients are key drivers of policy and practice, the ways in which such views are constructed and understood are important. We identify areas for the development of evaluation in this chapter, and revisit these themes in Part 3, where we set out ways for evaluation practitioners and researchers to extend situated understanding and knowledge-building.
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