Fluidity in a Dynamic Marketplace
The dynamic nature of Human Capital often goes unnoticed or at least under-managed because market factors are not readily identified and tracked. Effectively matching talent, process and customer need is often the factor which separates profitable companies from money losing business ventures. If the customer need is routine and predictable, if the process and training is rigorously focused on that need then recruiting sophisticated talent may be counterproductive. However if valued customers present complex and dynamic needs requiring strong diagnosis skills and quick time responses a different equation emerges for entry level skills, training and process.
KeywordsHuman Capital Business Process Balance Sheet Physical Asset Labour Pool
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