Abstract
The dynamic nature of Human Capital often goes unnoticed or at least under-managed because market factors are not readily identified and tracked. Effectively matching talent, process and customer need is often the factor which separates profitable companies from money losing business ventures. If the customer need is routine and predictable, if the process and training is rigorously focused on that need then recruiting sophisticated talent may be counterproductive. However if valued customers present complex and dynamic needs requiring strong diagnosis skills and quick time responses a different equation emerges for entry level skills, training and process.
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Notes
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© 2005 Joseph A. DiVanna and Jay Rogers
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DiVanna, J.A., Rogers, J. (2005). Fluidity in a Dynamic Marketplace. In: People — The New Asset on the Balance Sheet. Corporations in the Global Economy. Palgrave Macmillan, London. https://doi.org/10.1057/9780230509573_3
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DOI: https://doi.org/10.1057/9780230509573_3
Publisher Name: Palgrave Macmillan, London
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