For a senior politician, not being able to speak with a senior member of the company is insulting. For a key customer, being transferred from department to department causes aggravation. For a journalist, having to wait for an extra half an hour due to consultation needing to take place with a parent company (which leads to a missed deadline) causes frustration. And for the company, all this is extremely damaging to reputation.
KeywordsCall Centre Parent Company Public Affair Simple Message Sales Team
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