A Curate’s Egg: On the Use and Performance of Management Tools and Techniques
The survey work reported here was predicated on the assumption that there has been only very limited systematic analysis of the use and performance of management tools and techniques. Furthermore there is anecdotal evidence that managers are often dissatisfied with the tools and techniques that they use. Finally, some writers contend that managers often feel they are taken advantage of by academics and consultants (and publishers) selling them the latest fashionable ideas. The research reported here does not support this general conclusion.
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- Christensen, C. & Raynor, M. (2003), ‘Why Hard-Nosed Executives Should Care About Management Theory’, Harvard Business Review, September.Google Scholar